**Position: Field Technical Support** **Department:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people who make up our team to continuously renew themselves. With a presence in 19 countries, we promote flexible career paths, local innovation, and a healthy work-life balance. Moreover, Inetum has been recognized as a **Top Employer**, a certification validating our commitment to employee well-being, professional development, and excellence in talent management. **Job Description** We are seeking a candidate with experience in Technical Support. **Responsibilities:** * Diagnose and repair computing equipment, printers, multifunction devices, monitors, mice, keyboards, desktops, and laptops. * Install Windows 10 and Windows 11 images on computing devices and all-in-one (AIO) systems. * Document faults, diagnoses, and solutions. * Resolve service tickets related to IT computing equipment. * Meet defined service-level agreements (SLAs). * Return defective parts and components. **Requirements** If formal education is not available, equivalent experience in Technical Support will be considered, including knowledge of: * Minimum 6 months of experience providing technical support for computing equipment. * Knowledge of structured cabling (copper, Category 6 and above). * Familiarity with tools used for node testing and cable termination. * Academic background: Bachelor’s degree in Systems Engineering or related field. **What We Offer** * Top Employer certification in recognition of our talent management practices. * Continuous training programs and certification opportunities. * Access to learning and professional development platforms. * A culture of innovation and collaboration. * Physical and emotional wellness programs. **Commitment to Equality** At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Employment Type: Full-time, Indefinite-term contract Salary: $12,000.00 – $12,500.00 per month Benefits: * Life insurance Work Location: On-site