Technical Support - Level 1

Description

Job Summary: Provide first-level IT support and operational assistance, perform preventive and corrective maintenance, and install and support equipment. Key Responsibilities: 1. First-level IT support and operational assistance 2. Preventive and corrective equipment maintenance 3. Installation and support for computers, printers, firewalls, and telephony Position: Technical Support Level 1 Company: ENTREGA Location: Av. Adolf B. Horn #700 Salary: $17,548 monthly Job Objective Provide first-level support to employees and assist in the operational tasks of the IT department. Desired Experience Areas Basic configuration of switches, routers, and access points Computer equipment repair Basic firewall knowledge Mobile telephony Printing equipment Inventory management Requirements Experience: 1 year Education: Information Technologies, Computer Engineering, or Systems Bachelor's degree Main Responsibilities Handling first-level tickets and requests Preventive and corrective equipment maintenance Installation and support for computers, printers, firewalls, and telephony Monitoring of services and escalation of incidents Management of supplies and vendors Benefits Statutory benefits 100% IMSS coverage Savings fund Life insurance On-site medical services Subsidized cafeteria Uniform Profit-sharing payment Funeral expense assistance Training and development. -Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Age: between 19 and 45 years Knowledge: Mobile phones, Firewalls, Printing, Help desk, Microsoft Access, Repairs, Routers, Operating systems, Technical support, Telephony Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist