Technical Services Administrator

Description

Position Summary: Coordinate and provide administrative follow-up for services and projects of the Technical Service Department, ensuring proper scheduling and compliance. Key Highlights: 1. Technical Services Scheduling Coordination 2. Case File and Documentation Management 3. Weekly Report Preparation and Indicator Tracking **Who We Are?** We specialize in implementing, distributing, and servicing electrical protection technologies for high-availability electronic equipment across the entire Mexican Republic. Additionally, we provide preventive, corrective, and diagnostic maintenance at the industrial level. **Position Objective** Coordinate and provide administrative follow-up for services and projects of the Technical Service Department, ensuring proper activity scheduling, document control, report validation, and communication with involved departments to fulfill contracted client services on time and as specified. **Main Responsibilities:** · Coordinate technical service scheduling, as well as follow-up on orders, projects, and work orders. · Prepare and update the weekly activity calendar for the technical team. · Manage physical and digital case files, ensuring each project’s documentation is complete and up-to-date. · Manage documents and security requirements for access to industrial plants. · Track expiration dates of documents, permits, and certifications. · Review and validate service reports submitted by technicians, verifying time spent, activities performed, materials used, and supporting evidence. · Prepare weekly reports on executed services, progress updates, and operational incidents. · Support generation and updating of departmental performance indicators. · Monitor committed deadlines, deliverables, and critical pending items. · Coordinate information flow with internal departments such as Sales, Warehouse, and Logistics. **Work Schedule and Modality** Schedule: 8:30 a.m. – 6:30 p.m. Modality: On-site. **Benefits and Perks** · Statutory benefits (year-end bonus, vacation, vacation premium). · Punctuality and attendance bonus. · Birthday day off. · Bereavement support for immediate family members. · Life insurance. · Savings account through Minu. · Doctor and specialist consultations via app for you and your family members. · Discounts on medical consultations and partner establishments. · Accident-related medical expense reimbursement up to $10,000 per incident. · Free ambulance service (once per year). · Free dental cleaning (once per year). · Free basic health check-up (one per year). · Opportunities for professional development and career growth. Employment Type: Indefinite-term contract Salary: $12,000.00 – $15,000.00 per month Benefits: * Savings account * Life insurance Work Location: On-site employment