Position Summary: CONTPAQi is seeking a professional to ensure portfolio recovery, promote voluntary payments from distributors, and contribute to achieving collection targets. Key Responsibilities: 1. Ensure portfolio recovery with effective strategies 2. Promote voluntary payments through excellent service 3. Drive initiatives to improve portfolio recovery processes Description **Join the CONTPAQi team!** At CONTPAQi, we develop software to drive business growth, backed by over 39 years of experience. We believe every team member is essential to achieving results, and therefore we are committed to our employees’ development and well-being. We are one of the best places to work in the country! Recognized by GPTW and Best Place to Code, and proudly certified as a Socially Responsible Company. We are looking for individuals with the following skills: * Ensure portfolio recovery by implementing strategies that maintain overdue portfolio below 30%. * Promote voluntary payments from our distributors through excellent service aligned with CONTPAQi’s service standards. * Drive initiatives that improve portfolio recovery processes. * Contribute to meeting assigned Collection Budget targets. Benefits offered by CONTPAQi: * Hybrid work model: remote work and office attendance * Benefits exceeding legal requirements, including: 30-day year-end bonus, 15-day vacation premium at 100%, and additional rest days * Major medical expense insurance * Birthday bonus * Remote work bonus At CONTPAQi, we foster an inclusive culture focused on equity and valuing diverse perspectives—including gender, religion, persons with disabilities, LGBTIQ+, ethnicity, and varied life experiences. Join our team of blue hearts! Requirements * Bachelor’s degree in Administration * Experience in portfolio management and recovery * Residency in Guadalajara 1 years