Administrative Assistant

Description

Job Summary: Brunet Asociados is seeking an Administrative Assistant to provide operational support and internal customer service in the insurance sector. Key Highlights: 1. Join the insurance sector in an administrative support role 2. Responsible for internal customer service and information processing 3. Develop your communication and self-management skills **Brunet Asociados is seeking an Administrative Assistant in Guadalajara, Jalisco** ----------------------------------------------------------------------------- **Join the insurance sector as an administrative assistant.** **Education:** Incomplete Bachelor's degree in Administration or completed high school diploma **Minimum Professional Experience:** 1 year in roles related to administration, support, or external/internal customer service. **Job Objective:** Responsible for internal customer service regarding their operational needs across the firm’s insurance providers in Life, Major Medical Expenses, and Auto (individual or group) lines of business. Processing information received via each insurer’s portals and proprietary tools. **Requirements:** * Minimum 2 years of experience in administrative and customer service positions, **preferably in the insurance sector**. * Excellent communication skills (verbal and written). * Ability to work independently with high levels of self-management. * Strong orientation toward accurate and timely tracking and follow-up of pending tasks. **Software and Tools Proficiency:** * Proficiency with web browsers, networks, and standard data processing software such as Microsoft Office. * Google Drive or similar cloud storage platforms. * Familiarity with the scope and usage of CRM systems. * Videoconferencing platforms (Zoom, Meet, or similar). **Key Responsibilities** * **Customer Service:** Deliver high-quality customer service by efficiently and professionally responding to telephone calls, emails, instant messages, and in-person inquiries. * **Resolve Customer Queries and Issues:** Address customer questions and problems promptly and satisfactorily. * **Insurance Company Platform Management:** Access and navigate insurance companies’ web platforms to obtain relevant information and perform necessary actions. * **Activity Logging for Follow-up:** Accurately and thoroughly record and update information in our CRM system to ensure effective tracking of customers and prospects. * **Self-Training and Development:** Proactively seek knowledge and skills that enhance job performance. **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Administrative / Secretarial **Industry:** Insurance / Insurance Company **Skills:** * administrative * customer service * insurance *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e90c455300003200e81001\&source\=indeed*