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Position Summary: Classifies goods in accordance with customs regulations, restrictions, and duty rates, and performs administrative tasks involving customer interaction. Key Highlights: 1. Classification of goods according to customs regulations and duty rates. 2. A variety of administrative tasks and direct/indirect customer service. 3. Customer interaction on matters related to customs. Involves classification of goods in accordance with governmental customs regulations (RGCE Annex 22\), restrictions, and import/export duty rates. Performs a variety of administrative and office tasks requiring direct and indirect interface with customers. **Job Overview:** Under general supervision, perform the following activities: * Classify goods in accordance with PCS updates, governmental customs regulations, restrictions, and import/export duty rates. * Perform a variety of administrative and office tasks requiring direct and indirect customer service. * Classify goods in accordance with governmental customs duty rates. * Complete registration forms depending on the product. * Interact with customers on matters related to customs. * Write or otherwise prepare various operational reports. * Maintain and audit all assigned records and files. * Provide administrative and office support to the Manager. * May be required to perform other assigned tasks * Bachelor's degree or equivalent completed **Minimum Experience:** * Prior experience in administrative or customer service roles within a service-oriented environment. * Eighteen (18\) months of experience in customs clearance activities. **Minimum Required Skills:** * Knowledge of import and export tariffs. * General office skills are required, including light typing, filing, and computer literacy. * Strong communication and interpersonal skills. * Ability to lift 34 kg and maneuver any individual package weighing up to 68 kg using appropriate equipment. * Neat haircut and well-groomed appearance. * Fluency in English is preferred. FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
