Summary: Globant is seeking a Mid-Level Support Engineer passionate about cloud platforms and performance monitoring to ensure high availability and reliability of distributed applications. Highlights: 1. Ensure high availability and system reliability in web-based environments 2. Resolve Level 2 incidents for cloud-hosted applications 3. Collaborate with development and DevOps teams on issue resolution **About the Role** ------------------ At **Globant** , we are looking for a **Mid\-Level Support Engineer** who is passionate about cloud\-based platforms, performance monitoring, and solving complex technical issues in web\-based environments. You will play a key role in ensuring high availability, system reliability, and seamless authentication experiences across modern distributed applications. This role is ideal for someone with strong troubleshooting skills, cloud exposure, and experience supporting web applications in production environments. **What You’ll Do** ------------------ * Monitor, investigate, and resolve Level 2 incidents for cloud\-hosted applications * Analyze application logs, infrastructure metrics, and performance indicators * Perform root cause analysis and document findings clearly * Collaborate with development and DevOps teams to resolve defects and recurring issues * Support authentication and authorization workflows (SSO, OAuth, federated access) * Work with monitoring tools to detect performance degradation and system anomalies * Contribute to continuous improvement of support processes and operational workflows * Maintain clear documentation using ITIL\-based incident management tools **What We’re Looking For** -------------------------- ### **Technical Skills** * 2–4 years of experience supporting web\-based applications * Experience with cloud platforms (AWS or Azure) * Hands\-on experience with monitoring tools such as: + Datadog + Dynatrace + AppDynamics + CloudWatch * Strong knowledge of: + REST APIs + HTTP status codes + Log analysis * Experience with Linux (log review, process management, basic scripting) * Ability to write SQL queries for data validation and troubleshooting * Understanding of authentication concepts (SSO, OAuth, tokens) ### **Nice to Have** * Exposure to tools like Ping Federate or similar IAM solutions * Knowledge of Apache, JBoss, or similar middleware * DevOps mindset * AWS, Azure, or ITIL certifications This job can only be filled in Monterrey, NL \#LI\-Hybrid Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to positively impact the world. At Globant, we believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an Equal Opportunity Employer committed to creating a thriving and inclusive environment for all employees and candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. If you need any assistance or accommodations due to a disability, please let us know by applying through our Career Site or contacting your assigned recruiter. We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package.