Join the SONDA team! If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join the leading Latin American IT services company—a place where you can advance your career, acquire knowledge, and develop professionally. In the Operations area, we are seeking Service Desk Agents whose primary objective will be to provide first-level customer support at Sonda Mexico. **Responsibilities:** Ticket tracking Remote support Customer service **Requirements:** Experience in ticket management and assignment. Remote support Data backups **Work location:** Avenida Nuevo León 257, 2nd Floor, Colonia Escandón I Sección, CP 11800, Alcaldía Miguel Hidalgo **Schedules:** Rotating monthly 6:00 AM – 2:00 PM 2:00 PM – 10:00 PM 10:00 PM – 6:00 AM One day off per week