Job Summary: Advise and offer products and services to customers to achieve sales objectives and develop relationships, while supporting administrative and operational tasks. Key Highlights: 1. Customer service and sales of products/services 2. Support in package tracking and shipment management 3. Collaboration in resource optimization and profitability Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. General Job Description: Advise and offer the full range of products and services to customers to achieve the Organization’s sales objectives, as well as develop frequent and credit customers. * Performs a variety of customer service, administrative, and office tasks requiring direct or indirect interaction with customers. * Supports customers with package tracking and answers questions regarding FedEx Express (FEC) products and counter or telephone sales services. * Verifies packages to ensure proper labeling, legality of contents—including weight and dimensions—appropriate packaging, declared value, special handling requirements for hazardous materials, and compliance with destination customs documentation requirements. * Collaborates on budget compliance, revenue/expenditure management, and supports branch profitability optimization through resource optimization. * Is responsible for opening and closing the branch, maintains a clean workspace, inspects furniture and work materials, and respects customer service time standards. * Identifies new customers or additional business opportunities and offers the most suitable services and solutions; opens new accounts, secures additional shipments, and presents sales opportunities. * Ensures an excellent customer experience by developing and delivering appropriate solutions to diverse customer issues. * Follows up on commercial and administrative processes, communicating with involved departments. Responsible for safeguarding company values and preventing deviations, shortages, and improper handling within the WSC. * Requests necessary supplies for daily shipment documentation and packaging. * These are the primary responsibilities performed with the greatest importance or frequency. Minimum Requirements: Minimum Education Level: * Completed high school diploma or equivalent. * Language: Proficiency in English. Minimum Experience: * Two (2\) years of face\-to\-face sales and/or customer service experience. * Demonstrates solid knowledge in handling cash and physical assets. * Prior experience at FedEx SCS Warehouse with strong understanding of operations and key customer requirements. Minimum Required Skills: * Ability to lift 34 kg and maneuver packages weighing up to 68 kg using appropriate equipment. * Accuracy and attention to detail. * Planning and organizational skills. * Interpersonal skills. * Problem\-solving ability. * Ability to determine and coordinate tasks for oneself and others. * Strong interpretation skills with experience translating specific customer instructions into feasible requirements. * Proficiency in using technological tools—for example, scanners, printers, intranet, etc.—including basic maintenance tasks. * Solid general office skills, including typing, filing, and computer literacy. * Strong communication and interpersonal skills. * Clear and articulate voice. * Clean and neat appearance. **Instructions for Internal Application to the Bulletin** If you are interested in applying, please **upload a single PDF file** containing the following documents: 1\. **Updated resume** 2\. **Letter of intent** This file must be uploaded into the **Workday** system, in the field designated for the **resume**. **Important:** Per LAC People Manual Policy 4\-15, Career Opportunity: *"Failure by an employee to provide complete information clearly demonstrating whether they meet the qualifications required for the advertised position may result in their application not being considered."* ️ **Bulletin Validity Period:** **May 19–25, 2026** FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a socially responsible company. * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
Juan García
Indeed · HR
Juan García
Indeed · HR
