Description: **Job Summary:** Develop as the liaison between our customers (suppliers) and OEMs or Tier 1s to provide support in quality problem resolution and serve as an effective communication channel for them. **Safety:** * Must be trained in all safety protocols required by the applicable OEM(s) or Tier 1(s) where representation services are provided. **Plant Policies:** * Understand all applicable and/or related OEM and Tier 1 policies regarding supplier representation services. **Reactive Responsibilities:** * Validate or refute quality failure notifications. * Minimize impact (due to quality defects, shortages, downtime) at the OEM or Tier 1 facility. * Provide on-site support as soon as possible, within a maximum of 1 hour. * Coordinate inspections, rework, and containment activities (including yard activities) for supplier quality issues when applicable. * Prepare reports for our customers according to their requirements, including Daily Notes and Quality Alerts/Near Misses in the App or QNET Portal. * Compliance with KPIs (Daily Notes and Quality Alerts/Near Misses in QNET, Leads). * Follow up on work instructions or standardized inspection methods. * Train inspection personnel according to customer-provided work instructions or methods for reviewing quality defects. * Verify receipt of material from the clean point: record vehicle and material data, and ensure all out-of-place inventory is quarantined or returned to the supplier as appropriate. * Maintain availability to respond to quality failure reports from OEMs and Tier 1s - 24/7. * Support Controlled-Shipping activities as required and necessary within OEMs and Tier 1s. * Have a field tester for testing and be properly trained in its use and result interpretation if required. * Assist troubleshooting teams (PTRs, GCA, 24 hrs, Warranties, JD Power, 8Ds, REDX, etc.) as needed and required. **Proactive Responsibilities:** * Conduct part audits if permitted. * Have knowledge of FMEA / Control Plan / SPC, GP-12, to assist our customers when necessary. * Periodically visit the location where the customer’s part is assembled to review and verify its condition and behavior. * Attend OEM quality audits when necessary and report results to our customer. * Perform regular walkthroughs on assembly lines and involved process areas, focusing on potential quality issues for our customers. Additionally, request feedback from operators, team leaders, and plant staff regarding potential supplier issues. * Participate and assist in weekly troubleshooting team meetings as necessary. * Visit our customers’ plants to build relationships, receive training and feedback on reported quality issues, and maintain understanding of the manufacturing process. **Closing Specific Quality Issues:** * Coordinate recovery and return of suspect parts or stock as required. * Assist in RMA management for disposition of part(s). * Review demerits with OEM and Tier 1 and assist in closing them as necessary: ensure problem-solving tools (8Ds, Ichikawa, REDX, etc.) are attached. * Support closure of quality-related chargebacks to the customer. * Coordinate return of suspect part(s) for analysis, documenting the process. * Follow up unresolved issues with the customer. * Support supplier performance reviews at OEM and Tier 1 as necessary and required. **Launch Activities:** * During launch phase, attend daily wrap-up and/or closure meetings, as well as others as necessary (IRT, PIT). * Support new project start-up events from initial phase through start of production as required. * Serve as communication link between OEM engineering team, launch or engineering change team, and our customers. **Other Additional Responsibilities:** * Understand supplier manufacturing and assembly processes. * Understand product design intent – Fit, Form, and Function. * Understand OEM assembly processes and their effect on supplier parts. * Understand various OEM areas and how they interact with our customers' parts (Logistics, Warehouses, Sequencers, Quality, Purchasing, etc.). * Understand material flow of their parts within the OEM facility. * Understand shipping processes and arrival times. * Ability to serve more than one customer and/or service location when necessary. * Promote proper work ethics, Core Values, and enforce Company policies, procedures, and practices (TQS). * Availability to travel as necessary. * Other duties and responsibilities assigned. Requirements: **Physical Requirements and Working Conditions:** * Ability to move between locations where service is requested and/or customer sites. * Must adapt to plant working conditions. * Capacity and ability to work with people up to 2/3 of the work period. * Ability to lift or push a minimum of 9 kg. **Education and Experience Required:** * High school diploma or equivalent minimum. * Preferably 2 years of experience and knowledge in the automotive industry and quality area. **Knowledge, Skills and/or Competencies Required:** * Manual dexterity for tasks related to sorting and representation such as operating a scanner, computer, other computer components and software, various tools, telephone, mobile phones. * Development of multitasking skills. * Capacity and ability for verbal and written communication to effectively interact with diverse groups of people. * Knowledge and ability in using PC software, automotive part diagnostic software, Microsoft Office, Qnet. **Competencies:** * Communication skills. * Advanced English as required. * Leadership skills. * Problem solving / Root cause analysis. * Use of measuring devices such as calipers, micrometers, torque wrenches, verniers, etc. * Understanding of QMS: (ISO 9001 / TS-16949, IATF, VDA, ANSIA, etc.). * Ability to create, explain, and understand written and graphical instructions. * Understanding and interpretation of industrial drawings and blueprints. * Statistical data analysis and handling. * Customer Service skills. *Please consult the FQR Training Matrix and/or Training Checklist to identify additional requirements and specific competencies for this position.* *Team Quality Services reserves the right to modify, interpret, or apply this job description accordingly at its business discretion. This job description does not imply that these are the only duties of the job, including essential duties, to be performed by employees in this position. Employees will perform any other functions assigned by management. This job description is not a contract of employment, express or implied.*