**Description:** ---------------- At PriceTravel, we are a team committed to delivering unique travel experiences, ensuring quality and satisfaction in every detail. With over 20 years of experience, we have established ourselves as Mexico’s only 100% online travel agency. We are currently seeking a **Quality Analyst** who will play a key role in identifying areas for improvement, providing feedback to the team, and continuously raising our standards at our **Cancún Contact Center**. **Position Objective:** Ensure that customer service delivered through the contact center complies with current quality policies and procedures, driving continuous service improvement and team development to deliver a positive customer experience. **We Offer:** * Monthly net salary. * Food and grocery allowance. * Performance bonus. * Savings fund. * Benefits exceeding statutory requirements. * Excellent work environment and opportunities for growth. If you meet the requirements and are ready to join a dynamic team, we look forward to your application! **Requirements:** --------------- **Requirements:** * Bachelor’s degree in Administration, Tourism, Communications, or related fields (preferred). * Minimum 1 year of experience as a Quality Analyst in a call center or similar roles. * Knowledge of call monitoring, contact center metrics, and quality processes. * Proactive mindset, results-oriented, and committed to continuous improvement. **Competencies and Skills:** * Attention to detail * Analytical thinking * Assertive communication * Results orientation * Adaptability to change * Time management.