**ARE YOU LOOKING FOR A JOB OPPORTUNITY?** If you have experience as a **Customer Service Agent**, you are the ideal candidate! **Education:** Completed, incomplete, or ongoing technical or bachelor’s degree. **Experience:** 1–2 years of experience working in a call center, handling customer inquiries via chat, or through any virtual platform. Responsibilities include: * Responding to customer inquiries promptly, courteously, professionally, and accurately * Identifying customer needs and providing necessary assistance to resolve the reason for contact. * Creating support tickets and following up with customers to ensure that issues raised during the initial interaction are resolved, using tools correctly. * Seeking to improve the customer experience * Verifying documents (reviewing carefully for accurate validation) * Sending PIN codes for registration completion to customers * Punctuality and attendance (in exceptional cases, it is the agent’s responsibility to inform their on-duty supervisor) * Notifying the immediate supervisor in case of service failures/intermittencies * Adhering fully to all processes, guidelines, and instructions provided by the team leader and supervisors. * Continuous learning, supported by departmental guides and manuals. * Achieving a passing score of 90 on all evaluations conducted within the department. **Soft Skills:** Empathy, patience, active listening and reading, assertive communication, problem-solving, teamwork, and analytical ability **We Offer:** * **Salary:** $11,000 gross monthly, 100% integrated into IMSS. * Performance bonuses. * Benefits exceeding legal requirements: Major Medical Expense Insurance (SGMM), Life Insurance, Bonus exceeding statutory minimum, Grocery Vouchers. * Availability to work rotating shifts; schedule changes every 3 weeks. (Hybrid work model) * Development and growth plans — training. * Immediate hiring! Job Type: Full-time Salary: $11,000.00 per month Benefits: * Major Medical Expense Insurance * Life Insurance * Grocery Vouchers Education: * Completed bachelor’s degree (Mandatory) Experience: * Customer service: 1 year (Mandatory) Work Location: Hybrid remote work in 64640, San Jerónimo, N.L.