ABL - Field Services

Description

Summary: Service Desk Analyst provides IT support to customers, analyzing and resolving common technical issues related to digital workplace usage and cooperating with IT specialists for complex problems. Highlights: 1. Provides IT support to customers for digital workplace technical issues 2. Analyzes and resolves common technical enquiries 3. Cooperates with IT specialist team for complex issues **Job Description** ------------------- Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high\-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. **Job Description \- Grade Specific** ------------------------------------- Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team todeal with more complex issues.​