Customer Service Advisor - Call Center

Description

**Location:** NRFM Aguascalientes **Work Mode:** In-person **Schedule:** * Monday to Friday, from 9:00 a.m. to 7:00 p.m. * Rotating Saturday shift, from 9:00 a.m. to 3:00 p.m. **Academic Requirements** * Completed high school education * Partially completed or completed bachelor's degree (preferably in economics or administrative fields) **What Will You Do in This Role?** Be the first point of contact and become the voice representing the brand. Your main responsibilities will include: * Providing customer service and support through authorized channels. * Managing requests, inquiries, and requirements from the initial contact. * Ensuring a positive experience in every interaction. * Entering and managing information in systems and effectively following up on assigned cases. **Profile We Are Seeking** A service-oriented individual focused on results and skilled at delivering a memorable customer experience. **Skills and Competencies** **Cognitive / Social:** * Customer service * Clear and effective communication * Teamwork * Decision-making * Proactivity and dynamism * Organization and follow-up * Proper writing and spelling **Psychomotor / Technical:** * PC operation * Telephone usage * Microsoft Office suite (basic level) * Ability to quickly learn internal systems **What We Value in This Position** * Meeting performance metrics and objectives * Commitment to continuous improvement * Service-oriented attitude * Adaptability **Reports To:** Customer Service Coordination Jesus Maria Aguascalientes Mexico