Customer Service

Description

Job Summary: Freight Coordinator for a leading logistics company, focused on customer support and operational analysis to ensure satisfaction. Key Highlights: 1. Promotes personal and professional growth 2. Customer support and problem resolution 3. Establishes effective relationships with customers and suppliers * Logicen is a leader in the logistics and transportation sector, operating in major cities across Mexico. We value the talent and experience of our employees and foster personal and professional growth. Responsibilities Coordination of land freight shipments from quotation through invoicing * Provide customer support to resolve issues and ensure complete satisfaction. * Offer available transportation equipment to our customers. * Analyze customer service operations: success rates, problem resolution, resource requirements, etc. * Establish effective relationships with customers and suppliers. * Ensure compliance with internal policies and applicable regulations for each service. Skills: * Excellent verbal and written communication. * Empathy and service-oriented attitude. * Organizational skills and ability to multitask. Requirements: * Education: Bachelor's degree in Business Administration, Communications, or related field. * Experience: 2 years in customer service or after-sales service. * Knowledge of account management. Employment Type: Full-time Salary: $16,000\.00 per month Benefits: * Company-provided mobile phone * Free uniforms Work Location: On-site employment