Job Summary: We are seeking a professional for managing collections and customer portfolios, focused on negotiation, mediation, and effective communication to recover accounts and retain customers. Key Highlights: 1. Opportunity to develop negotiation and mediation skills. 2. Focus on account recovery and customer retention. 3. Team-oriented work environment with paid training. **Requirements:** * Age: 23 years or older. * Education: Bachelor’s degree in Business Administration, Accounting, Finance, or related field. * Experience: At least 1 year in collections management, customer portfolio handling, and goal-based work (mandatory). * Intermediate-to-advanced Excel proficiency. * Proficiency with mobile phones and WhatsApp. * Teamwork skills. * Negotiation skills. * Handling objections and mediation. * Effective communication. **Responsibilities:** * Follow-up with customers whose first invoice remains unpaid. * Verify reasons for non-payment by the customer. * Offer alternatives or solutions enabling the customer to make payment. * Handle objections and reach payment agreements. * Work according to assigned account recovery targets. * Ensure customer retention and continued service usage. **We Offer:** * Base salary: $11,000.00 per month. * Bonuses for portfolio recovery. * Schedule: Monday to Friday, 9 a.m. to 6 p.m.; Saturdays, 9 a.m. to 3 p.m.; Sundays, 10 a.m. to 3 p.m. One Saturday and one Sunday off per weekend. * 1-hour lunch break. * Life insurance. * Paid training. * Statutory benefits.