**SUPERVISOR CDMX** **Job Description** ***PLATA***, a technology and digital financial services company founded in 2022, is seeking an experienced Ambassador Supervisor for **Aguascalientes** to lead and develop a team committed to inclusion and simplicity in financial services across Mexico. **PLATA** is a digital financial technology and services company aiming to become the top choice for financial services in the Mexican market, providing all its customers with financial solutions through inclusion, simplicity, convenience, trust, and security. **PLATA** was founded in 2022 by executives and investors who have built some of the most innovative and successful solutions and companies in the global digital banking industry. **Job Requirements:** * At least 1 year of experience supervising teams, preferably in operations or sales. * Experience in face-to-face sales and/or customer service. * Ability to supervise teams in one or multiple cities. * Proactive attitude and ability to efficiently solve problems. * Skill in ensuring compliance with established metrics and objectives. * Excellent communication and leadership skills. * Ability to motivate and develop team members. **Job Responsibilities:** * Accompany ambassadors in the field, providing mentorship and ongoing support. Generate reports and follow-ups to ensure ambassadors meet their goals and comply with established KPIs. * Supervise ambassadors' daily activities, ensuring compliance with policies and procedures. Provide continuous training and development to enhance team skills and competencies. * Plan and coordinate team activities, assign tasks, and ensure deadlines and objectives are met. Maintain constant communication with other departments to coordinate efforts and optimize resources. * Conduct periodic performance analyses of the team and operations, identify areas for improvement, and propose corrective actions. Implement continuous improvement practices to increase efficiency and service quality. * Report incidents to the Human Resources department, ensuring smooth and timely communication regarding any issues affecting team operations. Generate detailed reports on team results and performance. * Manage the receipt and delivery of cards, ensuring precise inventory control to prevent shortages and guarantee continuous availability. **Benefits and Additional Perks**: * Transportation support of $1000 MXN * Bonus scheme * Statutory benefits (IMSS, Christmas bonus, and vacations) * Major Medical Expenses Insurance * Life Insurance * Growth opportunities, help define the visit process, and contribute to platform design * Opportunity to participate in building an innovative company aiming to become Mexico's largest digital bank * Apply through this channel and we will contact you as soon as possible. \#support