Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring the best service and sales experience. Key Highlights: 1. High-quality customer advisory and service 2. Execution of quality and sales standards 3. Efficient routing of customer visits into systems **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Aguascalientes Location Type: Tda Aguascalientes Adana **BTP Position Objective** ------------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards established by Management, and likewise ensure the best service and sales experience. Route customer visits accurately and completely into the company's systems for improved satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Preferred Education: Incomplete undergraduate degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as the candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.