Service Advisor - Aguascalientes Branch

Description

Job Summary: Service Advisor in Aguascalientes, focused on comprehensive customer management—from vehicle reception through delivery and post-service follow-up—including proposals for complementary services. Key Responsibilities: 1. Customer service at the workshop and tracking of vehicle status. 2. Technical coordination and service order management. 3. Proposal of complementary services and accounts receivable recovery. SERVICE ADVISOR AGUASCALIENTES · Vehicle reception at the workshop. Opening and closing of service orders in the system. Ongoing communication with the customer regarding vehicle status. Coordination with the technical team for job scheduling. Review of service history and active warranties. Budget validation and authorization with the customer. Ensuring the vehicle is clean and ready for delivery. Recording complaints or discrepancies and routing them appropriately. Preparation of basic follow-up or satisfaction reports. Follow-up on scheduled appointments and ensuring punctuality. Support in recovering overdue accounts receivable related to services. Proposal of complementary services (preventive maintenance, extended warranties, etc.). · 1 year of experience in customer service or a similar position.-Requirements- Minimum education: Upper secondary education – Technological High School Diploma 1 year of experience Age: between 18 and 90 years Keywords: advisor, asesor, branch, sucursal, ags