* **Coordinate the necessary human and material resources** for daily operations, adjusting planning based on occupancy percentage and demand forecast. * **Supervise compliance with Reception processes** (check\-in, check\-out, reservations, phone service, and concierge), ensuring adherence to quality standards and service excellence. * **Manage room inventory**, considering special requests, guest preferences, and availability, in order to meet and exceed expectations. * **Control and verify guest accounts**, applying established procedures to ensure efficient financial management and an agile check\-out process. * **Continuously train and develop the team**, reinforcing service competencies, upselling, and personalized attention in support of the hotel's commercial strategy. * **Motivate and guide staff**, fostering a positive and productive work environment aligned with internal satisfaction indicators and organizational climate. * **Maintain constant interaction with guests**, anticipating and resolving needs, creating memorable experiences and a warm hospitality atmosphere. * **Promptly follow up on incidents and complaints**, ensuring *Guest Alerts* are addressed within 24 hours and *Service Desk* reports within a maximum of 48 hours. * **Comply with and enforce corporate policies, guidelines, and standards**, actively contributing to the achievement of the hotel's strategic objectives. Job type: Full\-time Salary: $12,019\.39 \- $24,705\.39 per month Benefits: * Savings fund * Free parking * Option for indefinite contract * Major medical expense insurance * Life insurance * Dining service * Free uniforms * Grocery vouchers Language: * English (Mandatory) Workplace: On\-site position