Position Summary: Support Engineer to ensure operational continuity and user satisfaction through technical issue resolution and preventive maintenance. Key Highlights: 1. Promotes diversity, equity, and inclusion 2. Provides technical assistance and ensures operational continuity 3. Ensures data security and protection We are Manual Moderno, one of the most important publishers in health and behavioral sciences in Spanish. Our headquarters is located in Mexico City, and we have distributors across all Spanish-speaking countries. We are a socially responsible company committed to the quality of our products and to our employees by promoting diversity, equity, and inclusion. We invite you to participate in our selection process for the position of *:* **Support Engineer** in the Systems Department. **What is your mission?** Ensure the company’s operational continuity and user satisfaction through efficient technical issue resolution, preventive maintenance, and effective communication. **What will you do with us?** * Provide technical assistance to all company users and ensure operational continuity. * Administrative management through documentation of solutions, procedures, and incidents. * Maintenance of equipment, platforms, and tools used by the company. * Installation, configuration, and software updates on equipment, as well as training for employees on such software. * Ensure data security and protection. * Improvement projects. **What do you need?** * Bachelor’s degree or Engineering degree in Computer Science, Systems, or Information Technologies. * Incident Management Tools (OsTickets) * Remote Access Software (Anydesk, TeamViewer, Zendesk, ServiceNow, Remote Desktop) * Monitoring and Diagnostic Tools (Zabbix, Wireshark) * Collaboration Tools (Office, Teams, Zoom, Webex) **We offer:** * Competitive salary * Statutory benefits * Additional benefits The work location is Hipódromo Condesa, in the Cuauhtémoc borough, five minutes from the Sonora Metrobús station. If interested, please send your CV with the subject line: **"Vacancy: Support Engineer"** to the email address: **erendira.martinez@manualmoderno.com**, or via this channel. Please remember that at Manual Moderno, no discrimination is practiced based on sex, race, religion, age, sexual orientation, disability, or any other reason. Employment type: Full-time, indefinite term Salary: Starting at $16,000.00 per month Workplace: On-site employment