MH AUTOMOTIVE GROUP Customer Service Coordinator – Car Rental Main Functions and Responsibilities · Supervise and ensure the proper execution of rental, reception, delivery, and vehicle control processes according to brand quality standards. · Verify that all vehicles meet cleanliness, functionality, and safety standards before being rented out. · Analyze operational indicators such as: delivery times, damage incidents, customer satisfaction levels, complaints, and out-of-service units (UFS). · Design and implement improvements in operational processes, from vehicle reception to contract closure. · Handle customer complaints, coordinate corrective actions, and ensure timely and professional responses. · Coordinate staff training on delivery standards, customer service, proper vehicle handling, and quality procedures. · Prepare weekly and monthly quality reports for senior management. Job Requirements · Academic background: Industrial Engineering, Mechanical Engineering, Quality Management, or related field. · Experience: Minimum of 2 years in quality or operations, preferably in car rental, logistics, fleet management, or automotive services. · Bilingual (English–Spanish) for serving international customers. Knowledge · Operational processes in car rental, fleet management, or automotive service. · Quality management systems. · Continuous improvement methodologies (5S, Kaizen, Lean, Six Sigma). · Vehicle inspection, damage detection, and delivery standards. · Statistical tools and indicator analysis. Skills · Leadership and teamwork. · Analytical ability to identify operational failures and propose improvements. · Effective communication with operational teams, customer service, and management. · Organization, planning, and follow-up. · Competencies · Results orientation. · Strong commitment to service quality. · Analytical thinking. · Proactivity. · Customer focus. · General Conditions Working Hours: · Monday to Friday from 9:00 am to 2:00 pm and from 4:00 pm to 7:30 pm · Saturdays from 9:00 am to 2:00 pm · Location: Aguascalientes · Salary: $20,000 gross per month · Benefits: Benefits exceeding legal requirements Employment Type: Full-time, Indefinite term Salary: $20,000.00 per month Work Location: On-site position