Position Summary: Supervise, coordinate, and develop a sales team to meet business objectives and ensure an excellent customer experience for telephone and internet services. Key Highlights: 1. Lead and motivate sales teams to achieve targets. 2. Implement strategies to boost telecommunications sales. 3. Develop and train staff in sales and service techniques. **Position Objective** Supervise, coordinate, and develop the sales team to ensure achievement of business objectives, guaranteeing an excellent customer experience and promoting mobile, landline, and internet services. Optimize processes, develop strategies, and monitor advisor performance to maximize results. **Main Functions and ResponsibilitiesCommercial Management** * Ensure achievement of daily, weekly, and monthly sales targets. * Implement commercial strategies to increase sales of telephone and internet packages. * Analyze performance indicators (KPIs) such as: conversion rate, productivity, sales per advisor, and quota attainment. **Supervision and Leadership** * Coordinate and motivate the sales team. * Provide coaching, feedback, and training on products, sales techniques, and customer service. * Plan roles, schedules, point-of-sale coverage, and routes (for field sales, if applicable). **Administrative Control** * Prepare sales and performance reports. * Verify compliance with commercial and operational policies. * Manage incidents, attendance, and team performance. **Customer Service** * Resolve escalated cases related to sales or after-sales. * Ensure the team delivers professional, customer satisfaction–oriented service. **Supplier or Distributor Relations (if applicable)** * Ensure inventory availability and commercial materials. * Coordinate with technical departments for internet service installations. **Position Requirements** **Academic Qualifications** * Completed high school diploma (minimum). * Preferred: Bachelor’s degree in Business Administration, Marketing, or related field. **Experience** * 1–3 years in sales positions. * Experience in telecommunications (desirable). * Prior experience supervising work teams. **Technical Knowledge** * Consultative sales techniques. * Microsoft Office suite (basic/intermediate Excel). * Knowledge of mobile, landline, and internet (fiber optic, plans, devices, etc.) products. **Key Competencies** * Leadership * Effective communication * Results orientation * Working under pressure * Conflict management * Planning and organization * Customer service * Coaching and staff development **Performance Indicators (KPIs)** * Monthly sales target attainment. * Advisor productivity. * Team retention and turnover. * Customer satisfaction level. * Conversion rate per channel (store, field, call center). **Position Conditions** * Work schedule: Monday–Friday, 9 AM–6 PM; Saturday, 9 AM–2 PM * Field, store, or hybrid work arrangement depending on operations. * Bonus or commissions upon target achievement. * 30-day year-end bonus * 13% savings fund * Life insurance * Commissions up to $32,000.00 Position type: Full-time Salary: $11,900.00 per month Benefits: * Savings fund * Life insurance * Company phone * Free uniforms * Grocery vouchers Work location: On-site employment