Position Summary: Supervise and coordinate sales teams to achieve business objectives, ensuring customer satisfaction and promoting telecommunications services. Key Highlights: 1. Sales team leadership and goal attainment 2. Commercial strategy development and KPI analysis 3. Product and sales techniques training **Position Objective** Supervise, coordinate, and develop the sales team to ensure achievement of business objectives, guaranteeing an excellent customer experience and promoting mobile, landline, and internet services. Optimize processes, generate strategies, and monitor advisor performance to maximize results. **Main Functions and Responsibilities — Commercial Management** * Ensure achievement of daily, weekly, and monthly sales targets. * Implement commercial strategies to increase sales of telephone and internet packages. * Analyze performance indicators (KPIs) such as: conversion rate, productivity, sales per advisor, and quota attainment. **Supervision and Leadership** * Coordinate and motivate the sales team. * Provide coaching, feedback, and training on products, sales techniques, and customer service. * Plan roles, schedules, point-of-sale coverage, and routes (in case of field sales). **Administrative Control** * Prepare sales and performance reports. * Verify compliance with commercial and operational policies. * Manage incidents, attendance, and team performance. **Customer Service** * Resolve escalated cases related to sales or after-sales. * Ensure the team delivers professional service oriented toward customer satisfaction. **Vendor or Distributor Relations (if applicable)** * Ensure inventory availability and commercial materials. * Coordinate with technical departments for internet service installation. **Position Requirements** **Academic Qualifications** * Completed high school diploma (minimum). * Preferred: Bachelor’s degree in Business Administration, Marketing, or related field. **Experience** * 1–3 years in sales positions. * Experience in telecommunications (desirable). * Prior experience supervising work teams. **Technical Knowledge** * Consultative sales techniques. * Microsoft Office suite (basic/intermediate Excel). * Knowledge of mobile, landline, and internet (fiber-optic, plans, devices, etc.) products. **Key Competencies** * Leadership * Effective communication * Results orientation * Working under pressure * Conflict management * Planning and organization * Customer service * Coaching and personnel development **Performance Indicators (KPIs)** * Monthly sales target attainment. * Advisor productivity. * Team retention and turnover. * Customer satisfaction level. * Conversion rate per channel (store, field, call center). **Position Conditions** * Work schedule: Monday to Friday, 9 AM to 6 PM; Saturday, 9 AM to 2 PM * Field, store, or hybrid work arrangement depending on operations. * Bonus or commissions based on target attainment. * 30-day year-end bonus * 13% savings fund * Life insurance * Commissions up to $32,000\.00 Employment type: Full-time Salary: $11,900\.00 per month Benefits: * Savings fund * Life insurance * Company phone * Free uniforms * Grocery vouchers Work location: On-site employment