After-Sales Manager

Description

Job Summary: Coordinate and optimize the after-sales department operations, ensuring service quality, customer satisfaction, and achievement of performance indicators. Key Highlights: 1. Team leadership and coordination 2. Customer service orientation and continuous improvement 3. Comprehensive management of workshops and after-sales processes **Position:** After-Sales Manager **Location:** Aguascalientes, Ags. **Job Objective:** Coordinate and optimize the after-sales department operations, ensuring service quality, customer satisfaction, and achievement of workshop performance indicators. **Requirements:** * Completed Bachelor's degree or Engineering degree in fields such as Mechanical, Industrial, Electronics, Electromechanical, Administration, or related disciplines * Minimum 3 years of experience in similar roles within the automotive sector * Knowledge of workshop operations and after-sales processes * Proficiency in performance indicators (productivity, efficiency, quality) **Main Responsibilities:** * Supervise overall service workshop operations * Ensure proper execution of maintenance and repair processes * Coordinate technical teams to meet timeframes and quality standards * Track diagnostics, estimates, and vehicle deliveries * Implement strategies to improve customer retention * Manage warranty processes according to brand guidelines * Monitor key performance indicators and propose improvements * Address and resolve special customer cases * Identify opportunities for additional sales (services and parts) **Skills:** * Customer service orientation * Team leadership and coordination * Decision-making and problem-solving * Process organization and tracking * Effective communication **Working Hours:** * Monday to Friday: 9:00–14:00 and 16:00–19:30 * Saturdays: 9:00–14:00 **We Offer:** * Base salary: $25,000 gross per month * Additional commission scheme (based on performance) * Statutory benefits * Career development opportunities within the group Employment Type: Full-time, Indefinite-term contract Salary: Starting from $25,000.00 per month Benefits: * Life insurance Workplace: On-site employment