Aguascalientes Management & Support Job Listings

QA Auditor (Call Center)65154441975809120

Indeed

QA Auditor (Call Center)

Summary: We are hiring a proactive QA Auditor to evaluate calls, provide coaching, and drive continuous improvement across client campaigns. Highlights: 1. Proactive QA Auditor role focused on continuous improvement 2. Opportunity to coach agents and deliver actionable feedback 3. Drive improvements to scripts, SOPs, and workflows About the role We’re hiring a proactive **QA Auditor** to listen to calls, score them against our QA rubric, coach agents with actionable feedback, and drive continuous improvement across multiple client campaigns. What you’ll do * **Listen \& score calls** using our QA forms; audit chat/email interactions as needed. * **Deliver feedback**: write clear, constructive notes and host 1:1 coaching sessions. * **Publish reports**: weekly scorecards and a monthly QA report with trends, insights, and action items. * **Calibrate**: run/attend weekly QA calibrations to keep scoring consistent. * **Improve the process**: flag gaps in scripts, SOPs, and workflows; propose fixes and track outcomes. * **Compliance \& accuracy**: ensure scripts/disclosures are followed (e.g., TCPA/time\-zone rules). * **Partner with Ops**: work with TLs/CMs to raise CSAT/FCR, reduce AHT without hurting quality. What success looks like (first 90 days) * 100\+ call audits/week with **on\-time** reporting. * Coaching plans delivered for low performers; measurable lift in QA scores. * A simple **QA dashboard** and monthly narrative report in place. * Documented improvements to scripts/process based on your findings. Must\-haves * 1–2\+ years in **call center QA** or Team Lead role (sales or customer service). * **Bilingual English/Spanish**: clear writing and coaching in both. * Strong analytical chops in **Google Sheets/Excel** (filters, pivot tables, charts). * Experience giving **specific, behavior\-based feedback** (SBI model or similar). * Detail orientation, confidentiality, and follow\-through. Nice\-to\-haves * Familiarity with QA tools/dialers/CRMs (e.g., Aircall, RingCentral, CXone, HubSpot, Zendesk). * Built QA forms/scorecards or ran calibration sessions. * Knowledge of compliance basics (TCPA/DNC/time\-zone calling windows). Schedule * Monday–Friday * 8am to 5pm Job Type: Full\-time Pay: $10,000\.00 \- $13,000\.00 per month Work Location: Hybrid remote in 20110, Talamantes Ponce, Ags.

Av. Montenegro 2117, Trojes de Oriente II, 20115 Aguascalientes, Ags., Mexico

$MXN 10,000-13,000/year

Customer Service Agent Part Time64843839232258121

Indeed

Customer Service Agent Part Time

Job Description **Job Summary** The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website). Also providing such service to NMAC/IFS Dealerships, Insurance Companies, and/or 3rd Parties (i.e. Other Financial Institutions) inquiring on subjects like Payoffs, Total Loss, Vehicle Damage, Titles, and others. The majority of the calls are in English but there might be a few calls in Spanish. **Responsibilities** * Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request. * The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects * Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines. * Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks. * Follow all Adherence guidelines to achieve a minimum target of 95% **Requirements** * High School Diploma; BA Degree preferred * Knowledge of Excellent Customer Service Techniques (Call Center based preferably) * Fluent English (Mandatory) * MS Office Intermediate **Skills** * Basic understanding of the auto finance industry. * Empathetic with difficult situations * Active Listening * Customer Focus * Good Grammar and Communication Skills * Problem\-Solving and Negotiation Skills **Schedule:** Availability to work 36 hrs per week * Schedules could fall within the time frame (8:00 am to 3:00 pm or 1:00 pm to 8:00 pm) from Monday to Friday, and Saturdays from 8:00 am until 2:00 pm * **Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition**. * **Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition**. * **By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.** Aguascalientes Aguascalientes Mexico

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

Bilingual Call Center Representative64152521526401122

Indeed

Bilingual Call Center Representative

Job Description **Location(s):** Aguascalientes **Job Schedule:** Full time Onsite **Education Requirement:** High school diploma Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes. A Day in the Life: Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website). **List of responsibilities**: * Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request. * The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects * Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines. * Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks. * Must be able to follow all Adherence guidelines to achieve a minimum target of 95% Who We're Looking for: Required: * Education requirements: High school diploma * Knowledge of Excellent Customer Service Techniques (Call Center based preferably) * Fluent English (Mandatory) * MS Office Intermediate * Active Listening * Customer Focus * Good Grammar * Communication Skills * Ability to perform work onsite at Aguascalientes Desired: * Bachelor's degree is a plus. What You'll Look Forward to at Nissan: Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, crossdepartmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. Rewards: Nissan offers a comprehensive benefits package to support the well\-being and success of our employees, with offerings that may vary by location and role. Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets Nissan Internal and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check. Aguascalientes Aguascalientes Mexico

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico