Job Summary: We are seeking a Technical Support professional to provide personalized first- and second-level support to Apple users, with a strong focus on customer service and achievement of performance metrics. Key Highlights: 1. Opportunity to work with Apple products and technology. 2. Professional development with Apple Certified Macintosh Technician certification. 3. Career growth and continuous training. MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (salary increases and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing up to three months. * Life insurance and funeral expense assistance. * Uniforms. * Career growth. * Continuous training. Additional Benefits after 3 Months (Permanent Position): * Savings fund. * Discounts from prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule Monday through Sunday on rotating shifts from 11:00 a.m. to 8:00 p.m. or from 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).