Job Summary: First- and second-level technical support for Apple users, with emphasis on customer service, service follow-up, and achievement of performance metrics. Key Highlights: 1. Opportunity to work with Apple products and services. 2. Professional development through certification and continuous training. 3. Career growth within a leading company. **MacStore. We are a leading company in the distribution of Apple products and services. (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 90 branches across the Mexican Republic.** * **MacsTore Altaria** The position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (salary increases and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00** Statutory and Enhanced Benefits: * 100% IMSS registration. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * Career growth. * Continuous training. Additional Benefits after 3 Months (Permanent Position): * Savings fund. * Discounts from prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest days).