Job Summary: We are seeking a Level 1 Technical Support professional to assist internal users, maintain equipment, and ensure operational continuity while delivering a positive user experience. Key Highlights: 1. First-level technical incident response and resolution 2. Preventive and corrective maintenance of computer equipment 3. Opportunity for candidates with no prior experience Level 1 Technical Support **Location:** Toreo CDMX **Work Mode:** On-site **Employment Type:** Full-time Job Description A **Level 1 Technical Support** professional to join our IT team, providing support to internal users and assisting with preventive and corrective maintenance of computer equipment, laptops, printers, and peripherals—ensuring operational continuity and a positive user experience. Main Responsibilities * First-level technical incident response and resolution (hardware and software). * Preventive and corrective maintenance of computer equipment, laptops, printers, and peripherals. * Installation and configuration of operating systems (Windows, macOS). * Basic network support: internet connectivity, VPN, network printers. * Ticket management via help desk system. * Escalation of incidents to Level 2 when required. * Documentation of procedures and solutions. * Assistance with user onboarding, offboarding, and modifications (accounts, access rights, email). Requirements * Technical diploma or bachelor’s degree in Systems, Computer Science, or related field (in progress or completed). * Prior experience is NOT REQUIRED. * Basic knowledge of: * Windows and macOS operating systems. * Microsoft Office / Google Workspace suites. * Hardware diagnostics. * Strong service orientation and effective communication skills with users. Employment Type: Full-time Salary: $9,582.47 per month Work Location: On-site employment