Job Summary: We are seeking a Hypercare/Post-Implementation Support Agent to resolve critical incidents, accompany users, and ensure system stability and successful adoption following go-live. Key Highlights: 1. Participation in critical digital transformation projects 2. Accelerated learning in post-implementation support 3. Collaborative and results-oriented environment ### **WE ARE LOOKING FOR A HYPERCARE AGENT / POST\-IMPLEMENTATION SUPPORT AGENT!** **Schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m. **Department:** Operations / Systems / Support / Digital Transformation Are you motivated to resolve critical incidents, support users during key moments, and ensure system stability after a *go\-live*? This role is essential to guarantee **operational continuity and successful system adoption**. **️ Key Responsibilities** ----------------------------------- * Handle incidents and requests arising from implementation or migration. * Provide **first- and second-level support** to internal and/or external users. * Analyze, document, and **escalate incidents** according to defined workflows. * Validate affected information, transactions, and processes. * Track **tickets** to closure while meeting SLAs. * Support operational corrections, reprocessing, or temporary adjustments. * Identify recurring errors and propose **containment actions**. * Accompany users during **system stabilization**. * Document lessons learned and contribute to the knowledge base. **✅ Requirements** ---------------- * **Education:** Completed high school diploma (technical degree or incomplete bachelor’s degree in systems, administration, or related field preferred). * **Experience:** 1–2 years in operational support, help desk, or implementation projects (preferred). * Proficiency with **administrative systems, CRM, or ERP**. * Ticket management (Jira or Salesforce – preferred). * **Basic–intermediate Excel**. * Correct spelling and clear writing for documentation. * Basic understanding of operational processes. **Key Competencies** ---------------------- * Service- and user-oriented mindset * Problem analysis and resolution * Ability to work under pressure and sense of urgency * Clear and assertive communication * Teamwork and coordination with technical teams * Organization and timely follow-up * Adaptability to change **We Offer** ------------- * **Base salary:** $10,000 gross monthly * Statutory benefits * Participation in **critical digital transformation projects** * Accelerated learning in post\-implementation support * Collaborative and results-oriented environment * Potential for continuation based on performance and project needs **Are you interested?** Apply through this channel