Job Summary: On-site technical support to manage incidents, requests, and system maintenance, ensuring connectivity and device status within an IT environment. Key Highlights: 1. Specialized technical support for operating systems, networks, and servers. 2. End-to-end incident and user request management. 3. Implementation and verification of backup systems and connectivity. **WORS is seeking On-Site Technical Support in Querétaro, Querétaro** --------------------------------------------------------------- About the Company: Mexican IT company serving the national market across the entire Mexican Republic. We are seeking a Technical Support Engineer to work at the airport. Requirements: * Proficiency with Windows, macOS, and Office software suites * Knowledge of networks and servers * Help desk experience * Familiarity with cloning software * Customer service skills * Peripheral device handling Responsibilities: * Technical support for printers, scanners, and workstations * Responding to user calls * Managing incidents affecting facility users * Handling requests via the Ticket Desk system * Implementing a data backup and archiving system * Verifying network connectivity * Checking the status of devices covered under the service scope * Modifying user roles and establishing the roles/responsibilities matrix We Offer: * Competitive salary * Statutory benefits **Schedule: Monday to Thursday Night Shift 7 PM–7 AM (4X3 Rotation: Work four consecutive days, followed by three consecutive days off)** **Desired Education Level:** Bachelor’s degree or higher — certified **Desired Experience Level:** Expert level **Departmental Function:** Architecture **Industry:** Information Services *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=698a50566900003100f82133&source=indeed*