Summary: Seeking an experienced L3 Support Engineer specializing in Python-based applications and MongoDB databases to provide advanced technical support and ensure system reliability. Highlights: 1. Serve as escalation point for complex technical issues (Python & MongoDB) 2. Diagnose, analyze, and resolve production incidents 3. Develop and maintain scripts for monitoring, automation, and reporting Important IT company At the Latin American level, growth requires: **L3 Support Engineer (Python & MongoDB)** * We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance. ***Key Responsibilities*** * Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases. * Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity. * Develop and maintain scripts and tools for monitoring, automation, and reporting. * Document troubleshooting steps, solutions, and best practices for knowledge sharing. * Participate in on-call rotation and provide timely responses to critical incidents. * Communicate effectively with stakeholders, providing updates and post-incident reports. * Collaborate with development teams to identify root causes and implement long-term solutions. ***Required Skills & Qualifications*** * Bachelor’s degree in Computer Science, Information Technology, or related field. * 3+ years of experience in L3 support or similar roles. * Strong proficiency in Python programming, experience with FastAPI framework and scripting. * In-depth knowledge of MongoDB. * Experience with monitoring tools, log analysis, and incident management. * Familiarity with ETL processes and data streaming concepts. * Excellent problem-solving and communication skills. * Ability to work independently and as part of a team. ***Preferred*** * Experience with cloud platforms (AWS). * Knowledge of key management and encryption best practices. * Familiarity with CI/CD pipelines and DevOps practices **ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL** (Will be evaluated). **If you are a foreigner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: Remote. **Location**: Mexico **Salary**: $80,000 gross. **Benefits**: Excellent superior benefits. Apply and send your CV to adriana punto lvillafranco arroba gsb punto lat Type of position: Full-time Salary: $80,000.00 per month Application question(s): * Do you reside in Mexico? Language: * English (Mandatory) License/Certification: * Work visa in Mexico? (Mandatory) Workplace: Remote employment