**Vacancy: Customer Service Analyst / Representative** **Location:** Nuevo León **Modality:** On-site **Industry:** Automotive An international automotive company is seeking a **Customer Service Analyst / Representative** to join its team in Nuevo León. This position plays a key role in managing and serving OEM customers, ensuring efficient service aligned with industry standards. Key responsibilities: * Management and tracking of OEM customer orders (Ford, GM and/or Stellantis). * Direct customer support, ensuring clear and timely communication in English. * Analysis and administration of commercial and operational information in SAP. * Coordination with internal departments such as planning, logistics, and production to ensure on-time deliveries. * Monitoring of customer requirements, service indicators, and resolution of incidents. * Compliance with automotive industry-specific processes and guidelines. Requirements: * Completed bachelor’s degree (mandatory). * Advanced English (spoken and written). * Mandatory experience in the automotive industry. * Knowledge and experience using customer portals: Ford, GM and/or Stellantis. * Experience with SAP. * 3–5 years of experience in similar customer service or OEM customer support roles. We offer: * Competitive salary of up to **$42,000 gross monthly**. * Benefits exceeding statutory requirements, including: * Grocery vouchers. * Savings fund. * Life insurance. * Family major medical expense insurance. * 30-day year-end bonus. * Job stability and professional development opportunities. If you have customer service experience in the automotive sector and are seeking a professional challenge within a solid and growing company, this opportunity is for you. **Apply through this channel.** Job type: Full-time, Indefinite term Salary: Up to $42,000.00 per month Benefits: * Medical expense insurance * Major medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Application question(s): * Please briefly describe your experience managing automotive customer portals. Education: * Completed bachelor’s degree (Mandatory) Language: * English (Mandatory) Work location: On-site employment