Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?* Responsible for handling phone requests regarding technical support issues in accordance with processes and KPIs (Quality, NPS, etc). * Follow-up on interaction channels (calls, chats, emails, tickets) aligned with scripts and defined SLAs * Monitoring of assigned KPIs * Strong written and verbal customer service skills and a service-oriented mindset. Content analysis, selective/active listening and reading as an advantage * Assertive feedback and communication within the team for identifying and participating in closing GAPS * Assist the team with other related user support activities when necessary.