Aguascalientes Customer Service - Customer Facing Job Listings

Indeed

Conductor Comercial

Resumen del Puesto: Buscamos un conductor/vendedor responsable para la entrega de productos de construcción, manteniendo comunicación con clientes y promoviendo ventas. Puntos Destacados: 1. Conduce con seguridad y entrega productos puntualmente 2. Promueve y vende artículos con buena actitud 3. Apoya en cobros y control de pedidos **Descripción de la empresa** Somos una empresa especializada en la venta y distribución de productos para acabados en construcción y materiales complementarios, ofreciendo soluciones completas que incluyen jaladeras, chapas, accesorios y artículos diseñados para garantizar calidad y funcionalidad en cada proyecto. **Responsabilidades clave del puesto** * Conducir la unidad con seguridad y responsabilidad. * Entregar productos puntualmente y de manera eficaz. * Mantener comunicación con clientes en ruta. * Promover y vender artículos de la empresa con una buena actitud. * Apoyar en cobros y control de pedidos. **Ingresos y beneficios** * Ingreso fijo de $2,600 semanales. * Vales de despensa mensuales por un monto de $1,225\. * Comisiones adicionales según desempeño en ventas. * Acceso inmediato a prestaciones de ley. * Empresa sólida y reconocida, que respalda tu desarrollo y compromiso. * Oportunidades de crecimiento profesional dentro de la organización. **Perfil del candidato** * Bachillerato concluido o cursando * Indispensable contar con licencia para conducir vigente. * Experiencia atención cordial con los clientes durante su distribución Tipo de puesto: Tiempo completo Sueldo: $10,000\.00 \- $12,368\.00 al mes Beneficios: * Vales de despensa Lugar de trabajo: Empleo presencial

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 10,000-12,368/year

HubSpot Consultant - Mexico (Remote)65166799192194121

Indeed

HubSpot Consultant - Mexico (Remote)

Summary: Hyperscayle is seeking an experienced HubSpot Consultant to design, implement, and optimize HubSpot solutions for clients, driving growth and efficiency in Revenue Operations. Highlights: 1. Trusted advisor role in designing and optimizing HubSpot solutions 2. Focus on driving growth and efficiency in Revenue Operations 3. Opportunity to collaborate with technology and leadership teams **About Us:** Hyperscayle is a revenue operations advisory and implementation firm. We help companies grow and scale by streamlining how marketing and sales work together across the lead\-to\-cash lifecycle. We implement best\-in\-class marketing automation and CRM systems and offer strategic advice to make processes better so that people across teams can measure and improve how they impact revenue. We have expertise in a wide range of marketing and sales technologies, including all parts of the Salesforce and HubSpot ecosystems, Openprise, and Marketo. We are looking for an experienced **HubSpot Consultant** who will be a trusted advisor to our clients. As a HubSpot Consultant, you will be responsible for designing, implementing, and optimizing HubSpot solutions that drive growth and efficiency in Revenue Operations processes. We are looking for someone passionate about technology, data, and business process efficiency. The Hyperscayle team gets seriously passionate about the potential of RevOps to make a measurable difference to the companies – and the people – we work with. We've lived in their shoes, so we feel genuine joy when we help other marketing, sales and operations leaders succeed. We value team members with the same enthusiasm and clear point of view, so we're looking for someone who will question the status quo and provide new suggestions to create better business results – for us and our clients. We are also looking for someone who has excellent technical skills and can understand the business problems our clients are trying to solve. You're a great fit for this role if you are comfortable in a client facing role and can drive the business process conversations to maximize the value that CRM and HubSpot solutions provide to their business. **What You Will Do:** * Implementing, configuring, and maintaining HubSpot instances (CRM, Marketing Hub, Sales Hub, Service Hub). * Designing automation flows for marketing, sales, and customer service. * Configuring pipelines, reports, dashboards, and processes that support sales and customer success teams. * Analyzing data and metrics to propose continuous improvements in Revenue Operations. * Training users and teams in best practices within the HubSpot ecosystem. * Collaborating with technology and leadership teams to align business processes with strategic objectives. **Your knowledge, skills and abilities:** * Proven experience (3\+ years) working with HubSpot (implementations, migrations, or advanced administration). * Knowledge of Revenue Operations, sales processes, marketing automation, and customer management. * Strong skills in data analysis and reporting within HubSpot. * Ability to communicate technical concepts clearly and practically to non\-technical teams. * Intermediate/advanced English (spoken and written). * Only Resumes in English will be considered * Authorized to work in Mexico **What would make you an outstanding candidate** * HubSpot certifications (e.g., HubSpot Solutions Partner, Inbound Marketing, RevOps). * Ability to mentor, train, and develop others in a team environment * Excellent communication and analytical skills * Close attention to detail * Ability to work independently, as well as part of a team, on multiple projects * Understanding of Sales and Marketing workflows and business processes * Understanding of marketing automation * Ability and willingness to learn new technologies and continually expand skills ***Why Hyperscayle?*** We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know. ***We currently offer the following benefits:*** * Access to private medical insurance through MetLife. * Life insurance policy through Metlife Seguros. * 30\-day Aguinaldo bonus and a monthly technology stipend. * Contribution of 8% of the employee's salary to a savings fund. * Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to. * Family\-friendly benefits, extended parental leave for when you need to spend critical time with new family members, and employer\-paid short\-term and long\-term disability. * Support individual development through certifications, continued learning, conferences, and more. We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Hyperscayle is an Equal Opportunity Employer.

Mexico

Indeed

Preventive Driver

Job Summary: We are looking for a Commercial Driver for our hardware distributor, combining driving duties with customer promotion and outreach to strengthen commercial operations. Key Highlights: 1. Real opportunities for growth and professional development. 2. Stability in an established company with a strong market presence. 3. Combine driving with promotion and customer outreach. Our company, dedicated to hardware distribution, is seeking a Commercial Driver to join our team. This position represents an opportunity for individuals who wish to combine driving with promotional activities and direct customer engagement, actively contributing to the strengthening of our commercial operations. **Your main responsibilities are:** * Deliver products to assigned customers accurately and on time. * Maintain constant communication and follow-up with customers during routes. * Promote and close sales of company products. * Drive the assigned vehicle responsibly and safely. * Assist with collections management and basic order control. **Compensation and Benefits** * Weekly base salary of $2,600\. * Monthly food voucher support of $1,225\. * Commission scheme based on sales achieved. * Statutory benefits from the start of the employment relationship. * Stability in an established company with a strong market presence. * Real opportunities for growth and professional development within the organization. **Ideal Candidate Profile** * High school education (completed or in progress). * Valid driver’s license as a mandatory requirement. * Prior experience in sales, customer service, or product distribution. * Organized, punctual individual with a professional appearance. * Strong communication skills and clear customer-service orientation. Employment Type: Full-time Salary: $2,600\.00 per week Benefits: * Food vouchers Work Location: On-site employment

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 2,600/month

Indeed

Sales Executive

Join our team at FERMAR Sales Executive: Location: Aguascalientes, Mexico Position Type: Full-time – Indefinite-term contract Schedule: 10 hours Benefits: Weekly salary + commissions Requirements: Age: 28 to 45 years old Gender: No preference Experience: Minimum 6 years in industrial sales, heavy machinery, food industry (must provide proof) Profile: Proactive individual, results-oriented, accustomed to fieldwork Mandatory: Own vehicle English language proficiency: 50% Responsibilities: Prospecting and visiting new clients, setting sales objectives and targets, customer service and post-sales support, personalized product consulting, preparation and presentation of weekly visit and sales reports. If you meet the profile and are seeking growth opportunities in the sector, apply now! Position Type: Full-time, Indefinite-term Salary: $12,000.00 – $36,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Company-provided mobile phone * Free uniforms * Grocery vouchers Education: * Completed high school (Desirable) Experience: * Sales: 6 years (Desirable) Language: * English (Desirable) Workplace: Remote/hybrid in Aguascalientes, Ags.

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 12,000-36,000/year

Sales and Customer Service Advisor64254692582659124

Indeed

Sales and Customer Service Advisor

At Universidad de Durango Campus Aguascalientes. We are looking for a **sales and enrollment advisor** with energy, a positive attitude, and a passion for connecting with young people. You will be part of a dynamic team focused on driving the growth of our university community through recruitment strategies, events, and memorable student experiences. Job type: Full-time Salary: $4,000.00 - $9,000.00 per month Benefits: * Employee discount * Gym discount * Discounts and preferential pricing * Company parking * Free parking * Option for indefinite contract * Company phone Workplace: On-site job

Calz. Sta. fe 201, Col, Urbi Villa del Vergel, 20355 Urbivilla del Vergel, Ags., Mexico

$MXN 4,000-9,000/month

Indeed

General Assistant

**Seeking Kitchen Assistant** **Responsibilities:** Food preparation Customer service Area cleaning **We offer:** Salary of $9,000 Statutory benefits Position type: Full-time Salary: $9,000.00 per month Work location: On-site employment

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 9,000/month

Indeed

Customer Service

**CUSTOMER SERVICE EXECUTIVE** Grupo Emporium is a Mexican company, leader in real estate, development of real estate projects and construction of residential properties in the country with global reach. Our corporate office is located in the city of Aguascalientes, from which we operate all our projects. **Job Profile.** Education: Completed high school/TSU/Bachelor's or Engineering degree in Administration, incomplete. Experience: Minimum one year in customer service positions **Responsibilities:** * Personalized in-person and telephone customer service. * Handling various processes originating from after-sales and warranty departments. * Follow-up on administrative tasks. * Searching and recording customer information in CRM. * Supervising follow-up schedules in ERP. * Directing customers to the warranty department. * Administering and following up satisfaction surveys. * Requesting supplies. * Managing incoming calls and responding to emails. **Experience in:** * Customer service and support * Microsoft Office (Word, Excel, PowerPoint) * Switchboard, tablet, multifunction device (scanner, copier, printer) operation. **Required Skills:** * Strong verbal communication * Organization * Writing and spelling * Assertive communication * Attention to detail * Friendliness * Proactivity **Schedule:** * Monday to Thursday from 08:00 to 15:00 and from 16:00 to 18:00 hrs., Friday from 8:00 to 17:00 hrs. Employment type: Full-time Salary: $10,000.00 - $12,000.00 per month Benefits: * Discounts and preferential pricing * Company parking * Major medical expense insurance * Additional vacation days or paid leave * Grocery vouchers Workplace: On-site position

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 10,000-12,000/year

Indeed

SERVICE ADVISOR

**JOIN THE BRAND WITH THE GREATEST GROWTH AND INNOVATION IN MEXICO!** **GEELY** is looking for talent with a service attitude and passion for customer service **JOIN OUR TEAM AS A SERVICE ADVISOR!** **WE OFFER:** * Base salary \+ bonus scheme * Career path and professional development * Constant training * Excellent working environment * Immediate hiring! Desired profile: * Experience in customer service and automotive service * Basic mechanical knowledge (desirable) * Proactive attitude and excellent communication skills Join a brand that is revolutionizing the automotive industry in Mexico! Job type: Full-time Salary: $10,000\.00 \- $14,000\.00 per month Benefits: * Option for indefinite contract Work location: On-site job

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 10,000-14,000/year

Multifunctional Assistant64342106685313128

Indeed

Multifunctional Assistant

*This vacancy comes from the job board Talenteca.com* ### **Job opening for GMO Marketing in Aguascalientes, Aguascalientes** Functions to perform: Support in event setup and activations Delivery and arrangement of products or materials Assistance in logistical and operational tasks within the department General support in office activities and customer service Requirements: With or without experience Willingness to learn, responsible attitude, and teamwork Completed or incomplete high school We offer: Competitive monthly salary Performance bonus Statutory benefits Grocery vouchers Constant training Opportunities for growth within the department **Desired education level:** Basic **Desired experience level:** Interns **Departmental function:** Customer service **Industry:** Marketing *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j_id=690be5a55b000044008c9af9&source=indeed*

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

Indeed

DESIGN INTERN

WE ARE HIRING!!! **DESIGN INTERN** *Advertising agency* **WORK LOCATION:** *Colonia San Pablo* **SCHEDULE:** Monday to Friday: 4 hours daily (flexible within a 9:00 AM to 6:00 PM window) **REQUIREMENTS:** * Active student majoring in Industrial Design, Graphic Design, Fashion Design, or related fields. * Responsible, proactive, and organized. * Knowledge of design software (especially Corel Draw and Illustrator). * Good customer service skills and ability to work in a team. * Friendly demeanor and positive attitude. * Proactive mindset and willingness to learn. **RESPONSIBILITIES:** * Assist in the design and printing of advertising materials. * Operate plotters, printers, and related equipment. * Collaborate with the team on internal administrative tasks. * Participate in continuous improvement and updating projects within design areas. **WE OFFER:** PROFESSIONAL PRACTICUM CREDIT * Weekly stipend of $1,000 MXN * Opportunity for growth and long-term stability * Ongoing learning opportunities If you are interested and meet the requirements, don't hesitate to apply!!! Job type: Part-time, Internship Salary: From $1,000.00 MXN per week Expected hours: 20 per week Benefits: * Study support * Flexible scheduling Work location: On-site

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 1,000/month

AT&T Plaza Universidad Aguascalientes- Apply Now for Sales Executives!643217529085471210

Indeed

AT&T Plaza Universidad Aguascalientes- Apply Now for Sales Executives!

**Join PRIME MX as an AT&T Sales Executive** Do you want to become part of AT&T's number one commercial partner in Mexico and grow within a work environment certified as Great Place To Work and Top Companies? At PRIME Communications, we offer you this opportunity with a successful business model and a culture based on innovation, excellence, and integrity. **Location**: Av. Universidad 935-Local 24, Bosques del Prado Sur, 20172 Aguascalientes, Ags. **What do we offer you?** * Base salary. * Weekly pay. * Uncapped commissions, the best in the market. * Statutory benefits from day one. * New hire bonus for the first 6 weeks with no conditions. * Constant training and professional development plan. **What will you do?** * Prospect customers through digital channels and active social media management. * Inform and promote current AT&T offers with passion and knowledge. * Conduct effective sales closures at physical locations and via phone. * Provide personalized, high-quality service, ensuring customer satisfaction. **What are we looking for?** * Proven experience selling cell phones, retirement accounts (afores), credit cards, insurance, or financial services. * Proactive attitude and passion for sales and customer service. * Basic PC skills. * Availability to work Monday through Sunday with one weekday off. About PRIME Communications We are AT&T’s number one commercial partner in Mexico, with over 600 branches nationwide. Our culture is built on constant innovation, service excellence, teamwork, and integrity. We have a horizontal structure that facilitates communication and professional growth, along with employee wellness and social responsibility policies. **At Prime MX, we never request money during our recruitment and selection processes. All our processes are completely FREE. If anyone asks you for deposits or payments on behalf of the company, do not trust them and report it immediately to the authorities. Your safety is our top priority.** Job type: Full-time Salary: Starting at $8,336.00 per month Experience: * Sales: 1 year (Desirable) Work location: On-site

Av. Universidad 933, Bosques del Prado Sur, 20130 Aguascalientes, Ags., Mexico

$MXN 8,336/month

Sales and Customer Service Representative (Fixed Sunday Off)642974204117791211

Indeed

Sales and Customer Service Representative (Fixed Sunday Off)

### **MOVISTAR IS LOOKING FOR YOUR TALENT!** ### **SALES AND CUSTOMER SERVICE REPRESENTATIVE – AGUASCALIENTES** Are you passionate about customer service and sales? **Join one of the leading telecommunications companies in Mexico!** **Work location:** Movistar Customer Service Center – SIERRA MORENA 202, BOSQUES DEL PRADO NORTE, AGUASCALIENTES. ### **What will you do?** ✅ Attend, advise, and resolve customer inquiries ✅ Promote and sell Movistar products and services ✅ Meet monthly sales targets ✅ Work as a team and deliver high-quality service ✅ Provide effective and professional solutions ### **Requirements:** ✔️ Minimum 1 year of experience in customer service or sales ✔️ Education: Completed high school (verifiable) ✔️ Valid documentation ✔️ Good communication skills and service attitude ✔️ Willingness to grow and learn! ### **We Offer:** **Monthly base salary $8,364** **Uncapped commissions!** ️ **Statutory benefits from day one:** IMSS, Christmas bonus, vacation, vacation premium **Additional benefits:** * Savings fund * Grocery vouchers * Life and dental insurance * Medical service with remote care (psychology, nutrition, nursing) **Real career growth** Excellent work environment * **Schedule:** * Monday to Saturday: 09:00 to 19:00 hrs * Sunday FIXED DAY OFF * 1 hour for lunch ### **Apply now!** Become part of **Movistar**, where your talent drives innovation in telecommunications. We grow together! Would you also like a shorter version for social media or a

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 8,364/month

F&I FINANCING MANAGER AGUASCALIENTES642912735101451212

Indeed

F&I FINANCING MANAGER AGUASCALIENTES

**GRUPO MOBAX** Authorized dealer with over 18 years of experience in the sale and service of recreational and utility vehicles from the brand **BRP (CAN\-AM and SEA\-DOO)**, invites you to join our team. **Position: F&I FINANCING COORDINATOR** **Requirements** * Age: **25 to 45 years old** * Gender: Indistinct * Minimum experience: **2 years in a similar position or in the automotive industry** * High ethical standards and customer service attitude * Excellent appearance and assertive communication * Customer service and negotiation skills * Goal-oriented work * Knowledge of **automotive financing** (financial institutions) * Attention to detail * SAT registration up to date with positive compliance opinion (simplified trust regime or individual with business activity) * Verifiable employment references **Main Responsibilities** * Develop **financing plans**, value-added products, and insurance according to customer profiles. * Follow up on **credit applications** and **auto loans**. * Support and advise the sales team during the closing process. **We Offer** * **Base salary:** $6,000 fixed * **Attractive commission and bonus structure** * **Continuous training** (in-person and digital) * **Professional, personal, and financial growth** **Work Schedule** * Monday to Friday: **10:00 a.m. – 7:00 p.m.** * Saturdays: **10:00 a.m. – 3:00 p.m.** * 1 hour lunch break **Work Location** Av. de la Convención de 1914 Nte. 805, Local 1, Col. Morelos, Aguascalientes, Ags Job type: Full-time Salary: $6,000\.00 per month Benefits: * Option for indefinite contract * Free uniforms Workplace: On-site

Circe 211A(LB, Las Hadas, 20140 Aguascalientes, Ags., Mexico

$MXN 6,000/month

Indeed

FLOOR SALES ASSOCIATE

Do you enjoy sales and customer service? We are looking for a **Floor Sales Associate** to join our team **Requirements:** * Completed secondary education * Minimum 6 months of experience in sales * Availability to work full time from Monday to Friday and half day on Saturday **Responsibilities:** * Customer service * Sales activities * Closing sales * Collections * Reporting * Inventory management Work location: **Col. Centro, Aguascalientes, Ags.** **We offer:** Salary + grocery vouchers + punctuality bonus + training + commissions + uniforms + statutory benefits and additional benefits in the medium term. **Schedule an interview at 5551305071 mentioning the job position, or you can also contact us via WhatsApp at 5510117478** Job type: Full-time Salary: $8,364.00 - $10,464.00 per month Benefits: * Free uniforms * Grocery vouchers Workplace: On-site

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 8,364/month

Customer Service Representative641889447255071214

Indeed

Customer Service Representative

Logicen is a leading company in the logistics and transportation sector, with operations in major cities across Mexico. We value the talent and experience of our employees, promoting personal and professional growth. **Requirements** Bachelor's degree in International Business, Logistics, Administration, or related field Intermediate-Advanced English 2 years of experience in similar positions Knowledge in logistics, transportation, customer service, management, and administration. **Responsibilities** \- Coordinate land shipments from quotation to invoicing \- Provide support to our customers in resolving issues and ensure their complete satisfaction. \- Offer available transportation equipment to our customers. \- Analyze customer service operations: success rates, problem resolution, resource requirements, etc. \- Establish effective relationships with customers and suppliers. \- Ensure compliance with internal policies and applicable regulations for each service. Job type: Full-time Salary: $14,000.00 \- $18,000.00 per month Benefits: * Company phone * Free uniforms Work location: On-site

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

$MXN 14,000-18,000/year

Customer Service Specialist-1641492785880351215

Indeed

Customer Service Specialist-1

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements. General Responsibilities • Serves as customers main point of contact related to delivery and order status for assigned customer portfolio • Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage • Reviews daily customer demand and validates deviations, also subject to specific customer needs • Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date • Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs • Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process • Executes manual order entry process withing required timeline and accuracy • Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time • Identifies pull\-in opportunities based on specific customer logistics / flexibility agreements • Communicates customers first / last shipments from phase in / phase out material • Organizes timely reviews and investigations of root cause for customer short\-payments • Approve / reject chargebacks and submits respective debit / credit memos, when applicable • Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information • Collaborates with customers to determine shipping method Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast\-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self\-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal \& collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers SmarterTogether* Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing * Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication * As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement Click here to view our Sensata Recruitment Privacy Statement for China NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico

Indeed

Customer Service Rep

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements. General Responsibilities * Serves as customers main point of contact related to delivery and order status for assigned customer portfolio * Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage * Reviews daily customer demand and validates deviations, also subject to specific customer needs * Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date * Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs * Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process * Executes manual order entry process withing required timeline and accuracy * Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time * Identifies pull\-in opportunities based on specific customer logistics / flexibility agreements * Communicates customers first / last shipments from phase in / phase out material * Organizes timely reviews and investigations of root cause for customer short\-payments * Approve / reject chargebacks and submits respective debit / credit memos, when applicable * Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information * Collaborates with customers to determine shipping method Experience / Qualifications * A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. * Must be a team player able to work in a fast\-paced environment with demonstrated ability to handle multiple competing tasks and demands * Strong communication skills; oral, written and presentation * Strong organization, planning and time management skills to achieve results * Strong personal and professional ethical values and integrity * Holds self\-accountable to achieving goals and standards * Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) * Strong interpersonal \& collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers SmarterTogether* Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing * Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication * As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement Click here to view our Sensata Recruitment Privacy Statement for China NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

C. Guadalupe 168, Barrio de Guadalupe, 20059 Aguascalientes, Ags., Mexico