Field Technical Support Engineer - Mexico City (CDMX) and Surrounding Areas

Description

Job Summary: Respond to technical service requests for diagnosis, repair, and maintenance of equipment, ensuring high-level service delivery and SLA compliance. Key Highlights: 1. On-site technical equipment support and maintenance. 2. Teamwork with a focus on customer responsibility. 3. Development of technical and communication skills. analytics***Unisys****\| A global information technology company that develops solutions and delivers IT services to enterprises worldwide.* **\*\*\*Primary ticket base: Mexico City (CDMX) and metropolitan area.** **Key Responsibilities:** * Respond to technical service requests for diagnosis, repair, and maintenance of equipment such as servers, computing devices, laptops, etc., using the ticket tracking tool. * May assist with other account tickets within the local area. Work Environment: You will work within a team bearing significant responsibility toward our client to deliver service aligned with committed SLA levels. **You will succeed in this role if you have:** * Completed a relevant technical/professional degree *or, alternatively, completed high school or equivalent.* * Minimum 6 months to 1 year of practical experience. ***Technical and Soft Skills Required for This Role:*** * Customer/user service orientation. * Knowledge of software and hardware troubleshooting. * Knowledge of physical servers. * Excellent analytical and customer communication skills. * Knowledge of SLAs. **Other Requirements:** * Own motorcycle or car. Travel allowances are provided per our travel policy. * Availability to rotate weekly on-call shifts (subject to operational needs). **We Offer:** · **Gross salary/pre-tax (paid monthly)** · Travel allowance support. · Overtime and on-call shift compensation (if applicable). · Major Medical Expense Insurance · Life Insurance · Minor Medical Expense Insurance · Grocery vouchers · Restaurant/meal vouchers · Savings fund · Dental plan *\*covers children.* · Pension plan · Year-end bonus exceeding legal minimum · Vacation premium · Profit-sharing (PTU) · Direct employment contract with Unisys \*Computing equipment and mobile phone are provided as work tools for managing travel allowances, internal communication, and completing brand-specific certifications. Employment Type: Full-time Salary: $11,000\.00 \- $12,500\.00 per month Benefits: * Savings fund * Employee referral program * Medical expense insurance * Major medical expense insurance * Dental insurance * Life insurance * Company-provided mobile phone * Grocery vouchers * Restaurant vouchers Application Question(s): * Please provide your email address and mobile number to confirm your contact details. (Please monitor them closely to schedule a Teams interview if your application is viable): * To validate eligibility—and given the nature of the work described—do you own a motorcycle or car? * Please state your monthly pre-tax salary expectation (MXN): Work Location: On the road