Job Summary: Responsible for Mini Centers, attending to customers, following up on renewals and claims with frequent communication and support in problem resolution. Key Highlights: 1. Direct customer service and frequent communication regarding their needs 2. Quick and effective support in resolving policyholders’ issues 3. Efficient advice on insurance benefits City/Cities Aguascalientes Country Mexico Working Schedule Temporary Work Arrangement Hybrid Travel Required 10% Relocation Assistance Available No Posted Date 19\-Jan\-2026 Job ID 14909 ### **Description and Requirements** *We are global experts and recognized leaders in insurance. With over 150 years of experience, we deliver best-in-class life insurance, annuities, and employee benefits programs to more than 90 million customers across 50 countries worldwide. In Mexico, we are the #1 individual life insurer in the country, serving over 10 million policyholders.* We are seeking an **Executive Front Minicenters – Aguascalientes**. **PURPOSE OR MISSION OF THE ROLE**: Responsible for Mini Centers, customer service for assigned portfolio, follow-up on renewals, claims, etc. **MAIN RESPONSIBILITIES** * Direct customer service (via telephone, email, or in-person with policyholders). * Frequent communication with policyholders regarding their needs or requirements. * Quick and effective remote or in-person support in resolving policyholders’ issues. * Urgent follow-up on policyholders’ GMM procedures. * Efficient communication and advisory support—on-site or remotely—to employees regarding their insurance benefits. **REQUIREMENTS AND QUALIFICATIONS** * Completed or incomplete Bachelor’s degree in Business Administration or related field. * 1 year of experience in insurance companies, specifically in Employee Benefits, with direct customer service responsibilities. * Basic English proficiency. * Basic knowledge of: * Insurance fundamentals, preferably in Life and GMM lines. * Account administration (issuance, enrollments, terminations, modifications). * Intermediate Microsoft Office Excel skills. **INTERPERSONAL PROFILE** * Negotiator * Customer-oriented * Team player * Frustration-tolerant * Strong verbal communication skills, assertive communication, and sense of urgency * Service-minded, empathetic, proactive, solution-oriented, and analytical * Availability and flexibility of time * Work location: Aguascalientes, Aguascalientes * Work modality: Hybrid — 3 days in office, 2 days remote * Working hours: Monday to Thursday, 8:00 a.m. to 5:00 p.m.; Friday, 8:00 a.m. to 3:00 p.m. * Temporary assignment until January 2027, with possibility of extension. * At MetLife, we are committed to fostering diversity among our employees through non-discriminatory treatment based on race, gender expression/identity, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition. HIV and pregnancy testing are not required for hiring, continued employment, or promotion, and equal employment opportunities are guaranteed. **Benefits We Offer** Our benefits are designed to holistically support your well-being, with programs covering physical and mental health, financial wellness, and family support. We offer major medical expense insurance, life insurance, combined with a competitive compensation package including performance bonuses, savings fund, and pension plan. We also provide expanded parental and adoption leave, as well as additional benefits such as volunteer time off, birthday leave, Cultural Heritage Day, cultural and sports events—and much more! **About MetLife** Recognized on Fortune magazine’s 2025 “World’s Most Admired Companies” list and on Fortune’s 2025 “100 Best Companies to Work For™” list worldwide, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies—providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact, and Think Forward—we are inspired to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible—Join us! At MetLife, we are committed to fostering diversity among employees, through non\-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.