Job Summary: Technical Support Analyst to provide user support and incident follow-up, ensuring efficient and timely service. Key Highlights: 1. Technical support incident handling (first level) 2. Diagnosis and resolution of issues in equipment and systems 3. Opportunity for development **At Jarboss, we are seeking a Technical Support Analyst** to provide user support and incident follow-up, ensuring efficient and timely service. **Responsibilities:** * Technical support incident handling (first level) * Diagnosis and resolution of issues in equipment and systems * Timely follow-up with the client until resolution * Documentation of tickets and activities performed **Requirements:** * Experience in technical support * Basic knowledge of computer systems and equipment * Customer service orientation * Availability to work in a hybrid arrangement **We Offer:** * Base monthly salary * Hybrid work modality * Monday to Friday schedule * Opportunity for development If you are interested, please apply through this channel. Employment Type: Full-time Salary: $14,000.00 \- $16,000.00 per month Work Location: Hybrid remote work in Irapuato, Gto.