Job Summary: Provides first-level technical support and customer service, diagnosing and resolving basic connectivity and service incidents to ensure an agile user experience. Key Highlights: 1. First-level technical support and customer service. 2. Basic diagnosis of internet and network failures. 3. Assistance with basic router and equipment configuration. **Position:** Customer Service Analyst / IT Support **Position Objective:** Provide first-level technical support and customer service, diagnosing and resolving basic connectivity and service incidents to ensure an agile and high-quality service experience. **Main Responsibilities:** * Customer interaction via phone, chat, and messaging. * Basic diagnosis of internet and network failures. * Ticket registration, tracking, and closure. * Execution of established technical procedures. * Assistance with basic router and equipment configuration. * Escalation of incidents to second-level support when applicable. **Requirements:** * Technical high school diploma or technical degree in systems, computer science, networking, or related field. * 6 months to 1 year of experience in technical support or customer service. * **Basic knowledge of networking, IPv4, and DHCP.** * Proficiency with messaging tools and remote desktop software. Employment Type: Full-time Salary: $12,000.00 per month Work Location: On-site employment