**Customer Quality Engineer** Autoliv is the world's largest automotive safety supplier, with sales to all major car manufacturers in the world. More than 68,000 associates in 27 countries are passionate about our vision of Saving More Lives. Bring your authentic self\- join to our family of heroes! The diversity you bring will help us to keeping people safe. If your skills can help save lives, you’ll find a home at Autoliv. **Where you will work:**Aguascalientes Plant \| On site **What you’ll do:** Provide proper follow up to all quality issues related to the customer by leading the multidisciplinary team. Coordinate all activities to ensure the customer satisfaction meet the expectation. Drive multidisciplinary team to problem resolutions. Promote customer standpoint at plant level. Promote continuous improvement and zero defects culture. Customer satisfaction 8D’s response on time PPAP approval Proper documentation in the systems 1\. Primary contact for external quality issues 2\. Communicate customer claims to the plant 3\. Team leader for customer 8D’s 4\. Validate CA’s effectiveness to prevent reoccurrence. 5\. Responsible of monitoring the customer scorecard. 6\. Responsible to provide response to the customer. 7\. Team leader for customer 8D’s. 8\. Responsible of coordinate external sorting activities. 9\. Responsible to obtain PPAP approval for engineering changes. 10\. Update and monitoring of customer portals 11\. Leader of customer visits related to quality item. What is required: Bachelor’s degree Microsoft office Customer portals Problem solving skills**Basic knowledge of Mechatronics** What’s in it for you:* Attractive compensation package * Recognition awards, company events, family events, university discount options and many more perks. * Gender Pay Equality Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business. **Function** Quality **Locations** Autoliv Aguascalientes (MXAG) **Autoliv Aguascalientes (MXAG)** --------------------------------- **Work Location** -------------------- We strive to save more lives and prevent serious injuries, and we continuously focus on quality, trust, and safety for our customers, stability and growth for our shareholders and employees, as well as being sustainable and earning trust within our communities. **About Autoliv Mexico** ---------------------------- Autoliv is the global leader in automotive safety systems. Through our group companies, we develop, manufacture, and market protection systems such as airbags, seatbelts, and steering wheels for all major automobile manufacturers worldwide, as well as safety solutions for mobility. At Autoliv, we challenge and redefine safety standards in mobility to deliver leading solutions sustainably. In 2024, our products saved 37,000 lives and reduced 600,000 injuries. Our \~65,000 colleagues in 25 countries are passionate about our vision of Saving More Lives, and quality is at the heart of everything we do. We drive innovation, research, and development across our 13 technical centers, with 20 test tracks. **Founded in** 1953 **Colleagues** 65,000 **Revenue** 10\.4 B USD