Job Summary: We are seeking a proactive and well-organized Operations Coordinator to lead the team of supervisors, ensure service standards, operational efficiency, and customer satisfaction in private security. Key Responsibilities: 1. Lead and supervise the operational security team 2. Ensure service standards and customer satisfaction 3. Promote teamwork and discipline At IXPIA Private Security, we seek an Operations Coordinator with leadership skills, experience, and strong organizational ability, responsible for leading and supervising the team of operational supervisors to ensure compliance with service standards, proper execution of security services, and customer satisfaction, while guaranteeing efficiency in personnel and operational resource management. **Main Responsibilities:** * Lead, coordinate, and supervise the activities of operational staff and supervisors. * Ensure compliance with company instructions, guidelines, and policies. * Plan and monitor supervision routes and service coverage. * Verify proper appearance, performance, and discipline of staff across all shifts. * Address significant incidents and follow up until resolution. * Coordinate staff assignments, shift changes, rest periods, and transfers between services. * Maintain constant communication with clients to address requests and reports. * Prepare operational reports, incident reports, and corrective action follow-ups. * Support the Operations Management team in process planning and improvement. * Promote teamwork, discipline, and mutual respect among staff. **Requirements:** * Minimum 1 year of experience as a Coordinator or Senior Supervisor in private security. * Solid knowledge of operational staff administration and service logistics. * Minimum education: Completed high school diploma (a bachelor’s degree in Business Administration or related field is preferred). * Valid driver’s license and ability to operate a standard vehicle. * Knowledge of operational reporting, attendance tracking, and security protocols. **Competencies and Skills:** * Leadership and decision-making. * Effective and assertive communication. * Planning and organization. * Conflict management and problem-solving. * Responsibility, commitment, and results orientation. **We Offer:** * Competitive salary commensurate with experience. * Statutory benefits. * Operational support and work tools. * Professional growth opportunities. * Working hours: Monday to Friday, 9:00 am to 5:00 pm Employment Type: Full-time Salary: $12,000.00 per month Work Location: On-site employment