Santa Fe, CDMX. 10:00 am to 7:00 pm A financial sector (Investments) company is seeking a Quality Executive to ensure compliance with quality standards in customer interactions, evaluating calls and processes with a focus on continuous improvement. Responsibilities: * Monitor and evaluate call center calls; * Verify compliance with scripts, processes, and internal policies; * Identify areas for improvement and propose enhancements to customer service; * Prepare quality reports and track results; * Provide performance feedback to executives; * Ensure compliance with quality guidelines and financial sector regulations. We offer: * Competitive salary; * Positive work environment; * Free lunch every Friday; * Unlimited hot beverages. Desired profile: * Prior experience in Quality Control or Call Center (preferred); * Knowledge of quality processes and call monitoring; * Attention to detail and analytical thinking; * Strong communication skills; * Ability to work with metrics and reporting. Employment type: Full-time | On-site Application: Apply through this channel and attach your CV. Job type: Full-time Salary: $10,600.00 per month Work location: On-site employment