**Promologistics is looking for a Control Room Analyst in San Mateo Cuautepec - Tultitlán, State of Mexico** ---------------------------------------------------------------------------------------------------------- **WE ARE LOOKING FOR YOU!** **SKILLS:** * Customer service * Delivery tracking management, handling of shipping labels and tracking platforms. * Knowledge of ERP and WMS systems. * Intermediate Excel * Telephone etiquette * Proactively identify and resolve in-transit incidents * Constantly follow up on generated reports until their resolution * Monitor confirmed returns to ensure proper closure with reverse logistics * Monitor in-transit returns to expedite correct return * Strengthen relationships with courier services, acting as the first communication channel for incident resolution. **REQUIREMENTS:** * 1 year of experience in last-mile logistics (preferred) * Experience in Call Centers * Strong verbal communication skills * Proficient PC skills **WE OFFER:** * Monthly net salary * Monthly bonus of $600.00 * Statutory benefits * Savings fund * Career development plan * Membership card **Desired education level:** Higher education - degree holder **Desired experience level:** Mid-level **Departmental function:** Logistics / Transportation **Industry:** Transportation, Logistics, Supply Chain and Warehousing **Skills:** * Customer service * Strong verbal communication skills * Excel proficiency * ERP and WMS knowledge *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6952af2b6c00002a005159c2&source=indeed*