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Summary: Service Desk Analysts provide IT support to customers, resolving common technical issues related to their Digital Workplace and cooperating with specialists for complex problems. Highlights: 1. Provides IT support to customers 2. Analyzes and resolves common technical enquiries 3. Cooperates with IT specialist team for complex issues **Job Description** ------------------- Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high\-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. **Job Description \- Grade Specific** ------------------------------------- Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team todeal with more complex issues.​
