**Join our new MAC SANTA FE HOSPITAL!** We are looking for your talent as: **"Head of General Services"** **Working Hours:** * Monday to Friday, 8:45 AM – 5:30 PM; Saturdays, 9:00 AM – 1:00 PM * Sunday off **Requirements:** * Bachelor’s degree in Administration, Engineering, Tourism, or related field * EXPERIENCE: 3 years (Hospitality, Hospitals, Restaurants, Customer Service, Housekeeping) * **Hospital sector experience preferred.** * **OPERATIONAL STAFF MANAGEMENT IS MANDATORY.** * Proficiency in Office software and English: basic to intermediate. **Competencies for the Area:** Hospital certification and/or regulatory compliance, Hygienic food handling, customer service, complaint management, patient safety. **Main Functions and Responsibilities:** * Ensure implementation of the MAC Service Philosophy Program * Plan and organize execution of processes within assigned departments * Ensure compliance with applicable regulations in assigned departments * Prepare and submit monthly corporate and unit reports * Monitor area performance indicators * Supervise and verify that department heads under supervision carry out their daily activities according to the corresponding Process Manual and Checklists * Continuously train staff to reinforce processes and best practices * Analyze results from electronic satisfaction surveys and jointly define action plans with involved department heads to improve service * Coordinate monthly inventories for linen, kitchen, and housekeeping departments * Review and manage procurement requests with the Purchasing Department for materials, supplies, and services required by housekeeping, laundry, kitchen, public relations, and maintenance departments (where applicable) * Ensure proper use and maintenance of assigned resources, furniture, and equipment * Conduct ongoing evaluation of service quality and customer service delivered by supervised staff * Maintain monthly control of income and expenses for kitchen and cafeteria services * Verify and analyze expenses incurred by assigned departments * Ensure preventive and corrective equipment maintenance programs are carried out and properly documented * Actively participate in training courses determined by the company * Actively participate in emergency protocols, Facility Security System brigades, and scheduled drills * Participate in Patient Safety training * Perform all functions inherent to the scope of expertise of this position **WE OFFER:** * Base Salary * Grocery Vouchers * Savings Fund * Statutory Benefits **Work Location: Vasco de Quiroga, Las Tinajas, Cuajimalpa de Morelos, 05370 Mexico City, CDMX** Interviews are conducted in person. Interested candidates meeting the profile should submit an updated CV with a recent photo. MAC Hospitals appreciates the time you invest in this selection process; all our recruitment processes are handled confidentially.