Position Summary: Leads home delivery operations in the e-commerce channel, coordinating and supervising daily operations to ensure customer satisfaction and continuous service improvement. Key Highlights: 1. Leads home delivery operations in e-commerce 2. Coordinates operational teams and drives continuous service improvement 3. Directly participates in the evolution of the e-commerce channel Description and Details of Responsibilities Leads home delivery operations in our e-commerce channel At **Grupo Calimax**, we continue strengthening the digital shopping experience and are seeking to integrate into our **E-commerce** team a: **Home Delivery Assistant Manager** **What will be your impact?** Coordinate and supervise daily **home delivery operations at stores**, ensuring on-time deliveries, quality standards, customer satisfaction, and control over operational metrics, driving continuous service improvement. **What will you do in this role?** * Supervise daily operations per store (orders, shortages, and delivery times). * Ensure proper execution of order receipt, picking, billing, and last-mile processes. * Guarantee that stores have work tools in optimal condition. * Communicate online promotions and follow up on commercial campaigns with operational teams. * Manage operational incidents (incomplete orders, delays, cancellations). * Ensure compliance with operational controls and quality standards. * Coordinate preventive and corrective maintenance of last-mile vehicles. * Analyze expenses and budget per store. * Identify opportunities for improvement and propose improvement actions. Experience and Requirements **What are we looking for in you?** * 1–3 years of experience in **operations, e-commerce, or retail**. * Experience coordinating field-based operational teams. * Bachelor’s degree in Industrial Engineering, Business Administration, Logistics, Marketing, or related field. * Customer service orientation, leadership, decision-making, and problem-solving skills. * Availability for fieldwork and travel. * Valid driver’s license. * Basic English proficiency. **What do we offer?** * Job stability within a solid and growing company. * Direct involvement in e-commerce channel operations and evolution. * Professional development and continuous learning. * Collaborative, results-oriented work environment. Benefits * Benefits according to the Federal Labor Law (LFT) * Life insurance * Savings fund * Product discounts * Grocery vouchers **Number of vacancies** 1 **Department** Sales/Commercial **Contract type** Permanent **Work modality** In-person **Shift** Day shift **Work schedule** Full-time **Working hours*** Full-time * Monday to Friday * 10-hour shift **Net monthly salary** $20,000 – $20,400 MXN **Education level** High school diploma **Willingness to travel** No