Manage, operate, and optimize the **digital experience of students and faculty** at a 100% online university, ensuring the proper functioning of educational and administrative platforms, timely user support, and student and teacher satisfaction through digital channels. This position is responsible for ensuring platform reliability, efficient user support, and a clear, organized, and trustworthy digital academic experience. Key Responsibilities * Operate and provide support for educational platforms (Moodle or other LMS). * Manage digital support for **students and faculty** via academic platforms, email, and digital tools. * Administer and track users, access rights, incidents, and requests within platforms. * Coordinate digital academic processes: enrollments, access provisioning, progress tracking, assessments, and cycle closures. * Monitor that academic information published on platforms and the website is accurate and up to date. * Support content and user management in **CMS or ERP systems (Odoo preferred; WordPress as a plus)**. * Document digital processes and propose improvements to optimize user experience. * Use digital tools and **artificial intelligence** for incident tracking, organization, and support. * Generate reports on support activities, platform usage, and user satisfaction. Required Knowledge and Experience * Minimum of **2–3 years** experience in: * Educational platform (LMS) management. * Digital user support (students and faculty). * Demonstrable proficiency with: * **Moodle or other educational platforms.** * **CMS or ERP systems** (Odoo ideal; WordPress or similar acceptable). * Microsoft Teams, Zoom, and digital communication tools. * Microsoft Office suite. * Experience using digital tools and **artificial intelligence** for organization, support, and tracking. Ideal Profile * High level of organization and follow-up. * Focus on **user service and digital experience**. * Ability to resolve incidents clearly and promptly. * Logical and structured thinking. * Passion for technology and continuous improvement. * Ability to work with processes, platforms, and metrics. We Offer * Monthly salary: **$10,000–$15,000** + productivity bonuses. * Benefits exceeding statutory requirements. * Ongoing training in educational platforms, CMS, and AI. * Access to state-of-the-art technology and software. * Job stability and professional growth. * Structured and collaborative work environment. Position Type: Part-time Salary: $10,000.00–$15,000.00 per month Benefits: * Study assistance * Transportation support or service * Discounts and preferential pricing * Free parking * Option for indefinite-term contract * Company phone Application Questions: * Please provide two or three available time slots for an initial phone interview. * What experience do you have managing CMS or ERP systems for user and content administration? * What is your level of experience operating educational platforms (LMS)? * Do you have professional or recreational experience using AI? Work Location: On-site employment