Sales Supervisor

Description

Job Summary: Supervise, coordinate, and develop the sales team to ensure achievement of commercial objectives while guaranteeing an excellent customer experience. Key Highlights: 1. Sales team leadership and development 2. Commercial strategies for telecommunications 3. Customer service and incident resolution **Job Objective** Supervise, coordinate, and develop the sales team to ensure achievement of commercial objectives, guarantee an excellent customer experience, and promote mobile, fixed-line, and internet services. Optimize processes, develop strategies, and monitor advisor performance to maximize results. **Main Functions and Responsibilities — Commercial Management** * Ensure achievement of daily, weekly, and monthly sales targets. * Implement commercial strategies to increase sales of telephone and internet packages. * Analyze performance indicators (KPIs), such as: conversion rate, productivity, sales per advisor, and quota attainment. **Supervision and Leadership** * Coordinate and motivate the sales team. * Provide coaching, feedback, and training on products, sales techniques, and customer service. * Plan roles, schedules, point-of-sale coverage, and routes (for field sales, if applicable). **Administrative Control** * Prepare sales and performance reports. * Verify compliance with commercial and operational policies. * Manage incidents, attendance, and team performance. **Customer Service** * Resolve escalated cases related to sales or after-sales. * Ensure the team delivers professional, customer satisfaction–oriented service. **Vendor or Distributor Relations (if applicable)** * Ensure inventory availability and commercial materials supply. * Coordinate with technical departments for internet service installation. **Job Requirements** **Academic Qualifications** * Completed high school diploma (minimum requirement). * Preferred: Bachelor’s degree in Business Administration, Marketing, or related field. **Experience** * 1–3 years in sales positions. * Experience in telecommunications (desirable). * Prior experience supervising work teams. **Technical Knowledge** * Consultative selling techniques. * Microsoft Office suite (basic/intermediate Excel). * Knowledge of mobile, fixed-line, and internet (fiber-optic, plans, devices, etc.) products. **Key Competencies** * Leadership * Effective communication * Results orientation * Working under pressure * Conflict management * Planning and organization * Customer service * Coaching and personnel development **Performance Indicators (KPIs)** * Monthly sales target attainment. * Advisor productivity. * Team retention and turnover rate. * Customer satisfaction level. * Conversion rate per channel (store, field, call center). **Job Conditions** * Work schedule: Monday–Friday, 9 AM–6 PM; Saturday, 9 AM–2 PM. * Field, store, or hybrid work model depending on operations. * Bonus or commissions based on target achievement. * 30-day year-end bonus (aguinaldo). * 13% savings fund contribution. * Life insurance. * Commissions up to $32,000\.00. Employment type: Full-time Salary: $11,900\.00 per month Benefits: * Savings account * Life insurance * Company-provided mobile phone * Complimentary uniforms * Grocery vouchers Work location: On-site employment