Technical Support

Description

Position Summary: We are seeking a Technical Support specialist to provide personalized assistance to Apple users, track service requests, and meet performance metrics. Key Highlights: 1. First- and second-level technical support for Apple users 2. Personalized customer service 3. Continuous professional growth and training **MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 90 branches across Mexico.** * **MacsTore Altaria** The position is for Technical Support, with the following responsibilities: * Provide first- and second-level technical support to Apple users. * Deliver personalized customer service. * Track completed service requests. * Recommend additional services and promotions. * Meet performance metrics and KPIs. **We Offer:** * **Gross monthly salary: $9,900\.00 (salary increases and service commissions).** * **Monthly food vouchers: $350\.00** * **Punctuality bonus: $900\.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing up to three months' salary. * Life insurance and funeral expense assistance. * Uniforms. * Professional growth opportunities. * Ongoing training. Additional Benefits After 3 Months (Permanent Staff): * Savings fund. * Discounts on prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule from Monday to Sunday, rotating shifts between 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).