Technical Support

Description

Job Summary: We are seeking a Technical Support specialist for MacStore Paseo Villalta, responsible for providing Level 1 and Level 2 support to Apple users, delivering personalized service and tracking service requests. Key Highlights: 1. Join the best team at a leading Apple products company 2. Provide technical support and personalized assistance to Apple users 3. Enjoy job stability and professional development ### **Join the MacStore family!** MacStore, Latin America’s leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of the best team. ### **Our MacStore Paseo Villalta store is hiring: Technical Support** ### **We offer:** * **Monthly base salary:** $9,900.00 gross * **Apple Certified Macintosh Technician certification** * Benefits and perks **exceeding legal requirements**: * Upon achieving Silver status, receive grocery vouchers * Profit-sharing (approx. 3 months) * Life insurance * Savings fund * Upon becoming a permanent employee, receive a punctuality bonus of $1,200 * **Commissions of 9% to 20%** on the total value of services performed * Bonus for achievement of performance indicators * **100% IMSS registration** * **Direct and indefinite employment contract** * Job stability and **professional development** ### **Requirements** * Completed high school or **technical degree** * **Minimum 1 year of experience** in computer and telecommunications equipment repair * Passion for **customer service and client attention** * Reside near the work location ### **Responsibilities** * Provide **Level 1 and Level 2** technical support to Apple users * Deliver **personalized** assistance and issue resolution * Timely follow-up on completed services * Promotion and sale of **additional services** * Compliance with established **metrics and performance indicators** ### **Schedule** * Rotating schedule from Monday to Sunday * 11:00 a.m. to 8:00 p.m. * 12:00 p.m. to 9:00 p.m. * **One weekday day off**